Electro-Chemical Devices (ECD) SMS22 - Manual (Page 8)

RETURN GOODS POLICY
All requests for returned goods must be initiated through our Customer Service Department. Please call our phone number (949)
336-6060 with the specifics of your request. The following conditions must be satisfied for consideration of applicable credit for the
return of products purchased from Electro-Chemical Devices:
1) The item is unused and in the original package.
2) The item was shipped directly from Electro-Chemical Devices.
3) The item has not been damaged in shipment to Electro-Chemical Devices.
4) Items containing date-sensitive parts such as electrodes, must be returned within 1 month of the invoiced date.
5) Items without date-sensitive parts must be returned within 3 months of the invoiced date.
A Return Merchandize Authorization Number must be obtained from Customer Service and be provided on all paperwork and
packaging. To obtain a Return Merchandize Authorization Number, please provide the reason for return, the date of purchase, your
original purchase order number, and either our order number or our invoice number. The issuance of a Return Merchandize
Authorization Number is a verbal approval for return only and does not guarantee credit or allowance. Returned goods must be
received within 30 days of the issuance date of the Return Merchandize Authorization Number or it will become null and void.
Necessary physical and mechanical inspection is completed upon receipt of the item. Applicable credit or equivalent allowance is
determined after inspection of the returned item. If all of the above conditions are met, and the item has been approved to return
to our stock, a restocking charge of 25% of the purchase price is deducted from the applicable credit.
IMPORTANT SERVICE INFORMATION
Use only factory authorized components for repair. Tampering or unauthorized substitution of components may adversely affect the
operation of this product and may void the warranty.
If service or repair is required, please obtain the serial number(s) or sales order number of the product(s) in question and contact
ECD’s Service Department at:
+1-800-729-1333 (USA/Canada) or +1-949-336-6060
or email [email protected]
A Return Material Authorization (RMA) number must be obtained from the service department before returning any material to
ECD. All material returned to ECD shall be shipped prepaid to the factory.
SMS-22 Page viii