Troubleshooting – SoundFreaq SFQ-03 User Manual

Page 18

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.17.

• Remove and reconnect the AC power plug and turn on the system again.

The system does not react
when the buttons are
pressed.

• The system enters the saving energy mode. The unit does not connect with

any audio source for more than 20 minutes. Turn on the system again and
play back an audio source.

The system is suddenly
powered off.

• The system enters the protection mode. The unit may have a short circuit.

Unplug the AC adapter immediately. You need to consult your seller and
leave all servicing to the qualified personnel.

• The unit may be powered off and powered on when playing back a track via

Bluetooth connection. You need to make the connection again.

All the indicators on the
system start blinking quickly
at the same time when iPod/
iPhone is charging.

No sound output is via Bluetooth
or Bluetooth connection cannot
be restored automatically.

Troubleshooting

In These Cases

Check the following points

Check this list for a possible troubleshooting solution before calling for service.

• Is the selected dock adapter compatible to your iPad/iPhone/iPod?
• Is the dock adapter properly mounted on the unit? Make sure to mount the

dock adapter properly.

• AC adapter is not inserted securely. Plug in securely.

• Is the connector plug of the unit firmly inserted into the connector port of

the iPad/iPhone/iPod?

• Is the iPad/iPhone/iPod properly functioning? Test the iPad/iPhone/iPod

functions in stand-alone condition.

• Is the connector plug of the unit firmly inserted into the connector port

of the iPad/iPhone/iPod?

• Is the AC adapter plug firmly inserted into DC IN jack of the unit?

• The path between the remote control and the sensor on the unit is

blocked.

• The battery of remote control is exhausted.

Hard to listen to broadcasts
because of noise.

• The antenna is not properly extended or positioned.
• Tune to the correct radio channel/frequency.
• Making sure the antenna is further away from any equipment that may be

causing the noise or interference.

Cannot set the
iPad/iPhone/iPod.

Power does not come on.

Cannot operate
iPad/iPhone/iPod.

iPad/iPhone/iPod cannot be
charged.

Unable to operate the
System from the remote
control.

No sound output.

• Check if the volume level is set to the minimum.
• Check if the volume level of your Bluetooth device connected to the system is

set to the minimum.

• Check if the volume level is muted. Press MUTE button on the remote control

again to restore the sound output.

• Check to make sure your Bluetooth device is not muted.

• Maybe your USB cable is not supported by the system, please try to use

another USB cable.

If you find USB charging
cannot perform after
connecting your device to the
USB jack on the unit.

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