Emotiva USP-1 - Manual (Page 23)

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Limited Warranty
Emotiva is proud to design and manufacture quality products for the home audio and home theater
enthusiast. Your USP-1 Stereo Preamplifier has been crafted to perform flawlessly for many years. As a
result of this quality and craftsmanship, Emotiva offers the following warranty to owners of the USP-1.
Emotiva Audio warrants the USP-1 to be free of defects in materials and workmanship for a period of
FIVE YEARS from the original date of purchase. The following items are excluded from, or will void this
warranty:
1) Damage to the USP-1 caused during shipment and handling.
2) Damage to the USP-1 caused by accident, misuse, or abusive operation contrary to the
instructions specified within this manual.
3) USP-1 units that have had the serial numbers defaced, modified, or removed.
4) Damage to the USP-1 resulting from a modification of, or attempted repair by any person or
company not authorized by Emotiva.
5) Any USP-1 unit purchased from a non-authorized dealer.
6) Emotiva does not assume liability for loss of use, or damage to, associated or connected
equipment.
Service Assistance for the USP-1
Please note that BEFORE sending your USP-1 in for repair, you MUST call Emotiva and obtain a
returned material authorization (RMA) number. Before contacting Emotiva to begin the return process,
please have as detailed a description of the problem(s) you are experiencing and the conditions under
which the problem(s) occur. Additionally, please be sure to check the troubleshooting guide in this
manual to rule out the possibility of something simple you may have overlooked. Please remember, this
is a complicated product and most instances of perceived product failure are the result of improper set up
or operation. Emotiva and its dealers will help you ascertain whether you have an operational problem or
product defect.
Once you have obtained the RMA number, you must print this clearly on the outside of the box so it will
be possible to determine from whom the USP-1 came once it arrives at Emotiva. Parcels arriving without
an RMA number will be refused and returned freight collect.
Please send your repairs with RMA number to:
Emotiva Audio Corporation
Attn: Customer Service
131 Southeast Parkway Court
Franklin, TN 37064
Reference - (Put your RMA number in this spot)