Bose QuietComfort Earbuds II Noise-Canceling True Wireless In-Ear Headphones (Limited-Edition Eclipse Gray) User Manual
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TROUBLESHOOTING
SYMPTOM
SOLUTION
Eartips aren’t comfortable at
ear canal
Make sure the eartip isn’t resting too deep in your ear canal
(see page 17).
Try a larger eartip. If that doesn’t help, try a smaller eartip
(see page 20).
Try a smaller stability band (see page 21).
Check the earbud fit using a mirror (see page 17).
Check the earbud fit using the Eartip Fit Test in the
Bose Music app. You can access this option from the
Settings menu.
Contact Bose customer service or visit
for additional size eartips and
stability bands or to see how-to videos.
Stability band isn’t
comfortable at ear ridge
Try a smaller stability band (see page 21). If you’re already
using the smallest stability band, try a smaller eartip (see
page 20).
Check the earbud fit using a mirror (see page 17).
Check the earbud fit using the Eartip Fit Test in the
Bose Music app. You can access this option from the
Settings menu.
Contact Bose customer service or visit
for additional size eartips and
stability bands or to see how-to videos.
Earbuds aren’t secure
Make sure the eartip is resting gently at the opening of your
ear canal (see page 16).
Try a larger stability band (see page 21).
Try a larger eartip (see page 20).
Contact Bose customer service or visit
for additional size eartips and
stability bands or to see how-to videos.
Eartips are falling off
Make sure the eartips are securely attached to the earbuds
Stability bands are falling off
Make sure the bands are securely attached to the earbuds
(see page 20).
Make sure the bands are positioned on the earbuds correctly
(see page 21).