Bose QuietComfort Earbuds II Noise-Canceling True Wireless In-Ear Headphones (Limited-Edition Eclipse Gray) - Manual (Page 49)

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TROUBLESHOOTING
SYMPTOM SOLUTION
Earbuds don’t respond to
touch control
Make sure you’re touching the correct touch control surface
(see page 25).
Make sure your finger is making good contact with the touch
control surface (see page 25).
For multi-tap functions, vary the tap pressure.
Make sure your fingers are dry.
If your hair is wet, make sure it isn’t interfering with the
touch surface.
If wearing gloves, remove them before touching the touch
control surface.
Disable In-Ear Detection features using the Bose Music app
(see page 29).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
Reboot the earbuds and charging case (see page 51).
Can’t adjust volume
Make sure volume control is enabled using the Bose Music
app (see page 25).
Make sure you’re swiping the touch control surface in the
correct direction (see page 25).
See “Earbuds don’t respond to touch control.”
Can’t access Shortcut
Make sure you have set a Shortcut using the Bose Music app
(see page 28).
If you customized the Shortcut to a specific earbud, make
sure you touch and hold the correct earbud.
Earbuds don’t charge
Make sure the earbuds are properly placed in the charging
case. To help preserve the battery life, the case should be
closed while the earbuds are charging (see page 32).
Make sure there is no dirt or debris covering the charging
contacts on the earbuds or the charging pins in the case.
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Try another wall charger.
If the earbuds or charging case have been exposed to high
or low temperatures, let the earbuds or case return to room
temperature. Charge again (see page 32).