Getting help, Getting help -8 – Enterasys Networks Enterasys SecureStack B2 B2G124-24 User Manual
Page 28
Getting Help
1-8 Introduction
Getting Help
For additional support related to the switches or this document, contact
Enterasys Networks using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following
information ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example,
changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Enterasys Networks products in the
network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (that is, have you returned the device before, is this a recurring
problem, and so forth.)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail
To expedite your message, type [SWITCHING] in the subject line.
To send comments concerning this document to the Technical Publications Department:
Please include the document Part Number in your email message.