Enww resolve print-quality problems 173 – HP Color LaserJet Enterprise M751n Laser Printer User Manual

Page 183

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Table 6-10

Output defects

Sample

Description

Possible solutions

Printed pages have curled edges. The curled

edge can be along the short or long side of

the paper. Two types of curl are possible:

Positive curl: The paper curls toward

the printed side. The defect occurs in

dry environments or when printing

high-coverage pages.

Negative curl: The paper curls away

from the printed side. The defect

occurs in high-humidity environments

or when printing low-coverage pages.

1.

Reprint the document.

2.

Positive curl: From the printer control

panel, select a heavier paper type. The

heavier paper type creates a higher

temperature for printing.

Negative curl: From the printer control

panel, select a lighter paper type. The

lighter paper type creates a lower

temperature for printing. Try storing

the paper in a dry environment prior to

use, or use freshly-opened paper.

3.

Print in duplex mode.

4.

If the issue persists, go to

support.hp.com

.

The paper does not stack well in the output

tray. The stack might be uneven, skewed, or

the pages might be pushed out of the tray

and onto the floor. Any of the following

conditions can cause this defect:

Extreme paper curl

The paper in the tray is wrinkled or

deformed

The paper is a non-standard paper

type, such as envelopes

The output tray is too full

1.

Reprint the document.

2.

Extend the output bin extension.

3.

If the defect is caused by extreme

paper curl, refer to the

troubleshooting steps for "Output

curl."

4.

Use a different paper type.

5.

Use freshly-opened paper.

6.

Remove the paper from the output

tray before the tray gets too full.

7.

If the issue persists, go to

support.hp.com

.

ENWW

Resolve print-quality problems 173

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