HP 20/700 - Manual (Page 175)

174 DLT Drives and Tape Cartridges Appendix A
Media Issues
Table 11 on page 174 describes potential issues with media and how to
resolve them.
Table 11 Media Issues Media Issues Media Issues Media Issues
Problem Problem Problem Problem Solution Solution Solution Solution
Cannot load tape into drive. Ensure your media and format type matches your drive
type. (See Using DLT Tape Cartridges on page 164.)
Tape has circular wear patterns around
the hub.
The drive hub may not be engaging the tape hub properly.
Discard the tape and contact your support representative.
Drive rejects tape load. Retry the operation. If you continue to see this issue, replace
the tape cartridge. If data recovery is needed, contact your
support representative.
Tape stuck in drive. DLT tape drives are not customer installable or replaceable.
Therefore, the removal or installation of tape drives in the
library should only be carried out by a support
representative.
Attempt to eject the tape:
■ Manually from the tape library
■ Remotely, using the Web-Based Library Administrator
■ Using your host backup software
If these attempts are not successful, contact your support
representative.