HP 20/700 - Manual (Page 4)

Warranty 3
Warranty
Note See Appendix C for more information
about support and service.
HP Product: HP Surestore Tape Library Model 20/700
Duration of limited warranty: One Year
1. HP warrants HP hardware, accessories, and
supplies against defects in materials and
workmanship for the period specified above. If
Hewlett-Packard receives notice of such defects
during the warranty period, Hewlett-Packard will,
at its option, either repair or replace products
which prove to be defective. Replacement products
may be either new or like-new.
2. HP warrants that HP software will not fail to
execute its programming instructions, for the
period specified above, due to defects in material
and workmanship when properly installed and
used. If HP receives notice of such defects during
the warranty period, HP will replace software
media that does not execute its programming
instructions due to such defects.
3. HP does not warrant that the operation of HP
products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or
replace any product to a condition as warranted,
customer will be entitled to a refund of the
purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts
equivalent to new in performance or may have
been subject to incidental use.
5. The warranty period begins on the date of
delivery or on the date of installation if installed by
HP. If customer schedules or delays HP installation
more than 30 days after delivery, warranty begins
on the 31st day from delivery.
6. Warranty does not apply to defects resulting from
(a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or
supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of
the published environmental specifications for the
products, or (e) improper site preparation or
maintenance.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE
ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
8. HP will be liable for damage to tangible property
per incident up to the greater of $300,000 or the
actual amount paid for the product that is the
subject of the claim, and for damages for bodily
injury or death, to the extent that all such
damages are determined by a court of competent
jurisdiction to have been directly caused by a
defective HP product.
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE
REMEDIES IN THIS WARRANTY STATEMENT ARE
THE CUSTOMER’S SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE.
Updates
For the most current version of this manual and other
information regarding your tape library, visit the HP
Customer Care Web site:
www.hp.com/go/support