Hitachi SBW100 - Manual (Page 14)

Troubleshooting
14
If you encounter problems when using this Soundbar and Wireless Subwoofer Audio System, check the following points before requesting
service. If the problem remains unsolved, please call Hitachi Technical Support 1-888-885-2782.
In order to keep the warranty valid, please DO NOT try to repair the system yourself.
1. No power
1-1. Make sure power cords are securely connected to the AC outlet.
1-2. Make sure that there is power at the AC outlet.
1-3. Press the power button on the remote control or the front of the Soundbar.
2. No sound
2-1. Press the Volume + (Up) button on the remote control or the front of the Soundbar.
2-2. Make sure that you selected correct input (Input 1, Input 2, or Input 3).
2-3. Press MUTE on the remote to make sure the Soundbar is not muted.
2-4. Make sure audio cables are securely connected at the terminals of the Soundbar and the external devices.
3. No Bass
3-1. Make sure power cord of the Subwoofer is securely connected to the AC outlet.
3-2. Make sure that the PAIR Indicator on the back of the Subwoofer is ON. If not, please follow the instructions for the wireless
link that is on page 11 of this Owners Guide.
3-3. Make sure the Subwoofer and Soundbar are close enough for the wireless link to pair properly.
4. Buzzing or humming noise
4-1. Make sure audio cables are securely connected at the terminals of the Soundbar and the external devices.
4-2. Test on an alternate device or replace the audio cable.
4-3. Test the device and cable on an alternate input on the Soundbar.
5. The remote control does not work
5-1. Aim the remote control directly at the sensor on the front of the Soundbar.
5-2. Reduce the distance between the remote control and the Soundbar.
5-3. Make sure that the battery is inserted with its polarities (+/– signs) aligned as indicated.
5-4. Replace the battery.
6. The buttons on both the remote control and front panel do not work
6-1. Unplug the power cords of both the Soundbar and the Subwoofer from the AC outlet, and plug both of them back after a
few seconds.