Unable to print, Cd/dvd holder not found, Cd/dvd not found – HP Photosmart D5400 series User Manual

Page 129

Advertising

Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the
computer.

CD/DVD holder not found

Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press OK.

Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.

CD/DVD not found

Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder
back into the CD/DVD tray until the lines on the holder line up to the white lines on
the CD/DVD tray. To continue, press OK.
Cause: A printable CD/DVD was not found in the holder.

Unable to print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

•

Solution 1: Print a self test report

•

Solution 2: Clear the print queue

•

Solution 3: Disconnect and reconnect the USB cable

•

Solution 4: Verify that the product is set as the default printer

•

Solution 5: Check if the printer is paused or offline

•

Solution 6: Clear the print queue manually