Printer does not print – HP 2500C/CM User Manual
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The following is a summary of the troubleshooting tips found in the Toolbox:
Printer does not Print
•
Check the power
Make sure the power cord is connected firmly to the printer and to a
working outlet, and that the printer is turned ON. The green Ready LED
should be lit and the LCD should display “READY”.
•
Check printer setup
Make sure your HP 2500C Series printer is selected as the current or
default printer.
•
Check printer port selection
Make sure that the correct port is selected and that the printer is
connected to your printer properly. If your printer is connected to a
switch box, make sure that you have selected the correct switch. If your
printer is on a network, ensure that you have mapped to the correct port.
•
Print a Diagnostic Page
Printing a Diagnostic Page will verify if the printer is functioning
properly. To print the diagnostic page:
1. Press [Menu] until SELF TEST MENU appears
2. Press [Item] until PRINT DIAGNOSTIC PAGE appears.
3. Press [Select] to print the diagnostic page.
•
Check network setup
If your printer is shared on a network, make sure that it is properly
setup in the network environment. See the Network Guide as well as
the documentation provided by your network vendors.
•
Check for paper feed problem
Make sure that paper is loaded correctly in the trays and that paper is
not jammed in the printer. Check the printer LCD panel for paper jam
messages.
If paper is jammed in the printer,
see section on Clearing Paper Jams.
Partial or Blank Page Printed
•
Check the printhead for tape
New printheads are shipped with a protective tape that covers the
nozzles. Make sure that the protective tape covering each printhead is
removed.
•
Check printer setup
Make sure your HP 2500C Series printer is selected as the current or
default printer.
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