Harman-Kardon BDP 1 - Manual (Page 26)

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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE SOLUTION
Unit does not turn on • No AC power • Make certain AC power cord is plugged into a live outlet.
• Check to see whether outlet is switch-controlled.
• Make sure Master Power Switch on rear panel is turned on.
Unit does not respond to • Weak batteries in remote • Change remote batteries and insert with correct polarity.
remote commands • Remote sensor is obscured • Make certain front-panel sensor is in line of sight of remote
or connect an optional remote sensor.
No picture • Intermittent connections • Check all video connections.
• Wrong input • Check input selection of TV or receiver.
• Video display is not capable of handling • Press the Video Mode Button repeatedly to change the video
selected video output resolution output resolution.
• HDMI Output is connected to a video • The HDMI Output may not be used with video displays that
display that is not HDCP-compliant are not HDCP-compliant. Unplug the cable and select
another audio and video connection.
• HDMI communications need • Turn off all HDMI devices (BDP 1, receiver, TV). Turn on
to be reset devices in this order: TV, then receiver, then BDP 1.
Disc does not play • Disc is loaded improperly • Load disc label-side up; align the disc with the guides and
place it in its proper position.
• Incorrect disc type • Check to see that the disc is CD, CD-R, CD-RW, MP3,
WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming),
BD-Video or DVD-Video; other types will not play.
• Invalid Region Code • Use Region A, Region 1 or Open Region disc only.
• Rating is above parental control setting • Enter password to override or change rating settings.
No sound • Intermittent connections • Check all audio connections.
• Incorrect digital audio output selection • Check digital audio settings on BDP 1 and on receiver.
• Video disc is in fast or slow mode
• There is no audio playback on BD or DVD discs during fast
or slow modes.
• Surround receiver is not compatible • Change PCM Downsampling setting in Audio Setup menu
with 96kHz PCM audio to “Off”.
Picture is distorted or jumps • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures to jump
during fast forward or reverse play or show some distortion during rapid play.
• DTS decoding • Due to the format of DTS recordings, fast-play may overshoot
or undershoot desired place.
Some remote buttons do not operate; • Function is not permitted at this time • With most discs, some functions are not permitted at certain
Prohibit icon Ø appears times or at all.
The OSD menu is in a foreign • Incorrect OSD language • Change the language selected in the Setup menu.
language
Picture is displayed in the • Incorrect match of aspect-ratio • Change aspect-ratio setting in the Setup menu.
wrong aspect ratio settings to disc or TV
Disc will not copy to VCR • Copy protection • Many video discs are encoded with copy protection to
prevent copying.
Password not accepted • Incorrect password is being used or • As a last resort, select Reset Settings in the System Setup
password has been forgotten menu, then set a new password using the Parental Control
setting. All other system settings will need to be reentered.
Screen saver not activated • Screen saver will not activate when • Clear Setup menus to avoid burn-in on plasma and CRT displays.
Setup menus are displayed
Cannot program playlist • A video disc or audio CD is loaded • Playlists may only be programmed from content stored
on data CDs or a USB drive.
Unable to select desired media • Wrong type of USB drive was inserted • Only USB drives that do not function as stand-alone MP3
source in USB port players are compatible. Hard-disc drives that are formatted
using the FAT32 file system are compatible, but NTFS
formatted drives are not.
Additional information on troubleshooting possible problems with operating or installing your BDP 1 may be found in the list of “Frequently Asked
Questions,” which is located in the Product Support section on www.harmankardon.com. You may also find the latest version of this owner’s manual
in the Product Support section.