Hitachi MK-97DF8018-00 - Manual (Page 7)

Preface vii
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide
Getting Help
If you have questions after reading this guide, contact an Hitachi Data
Systems authorized service provider[H1] or visit the Hitachi Data Systems
support website, http://support.hds.com.
Support Contact Information
If you purchased this product from an authorized Hitachi Data Systems
reseller, contact that reseller for support. For the name of your nearest
Hitachi Data Systems authorized reseller, refer to the Hitachi Data Systems
support web site for locations and contact information.
To contact the Hitachi Data Systems Support Center, please visit the Hitachi
Data Systems website for current telephone numbers and other contact
information. http://support.hds.com
Please provide at least the following information about the problem:
• Product name, model number, part number (if applicable) and serial
number
• System configuration, including names of optional features installed,
host connections, and storage configuration such as RAID groups and
LUNs
• Operating system name and revision or service pack number
• The exact content of any error message(s) displayed on the host
system(s)
• The circumstances surrounding the error or failure
• A detailed description of the problem and what has been done to try to
solve it
• Confirmation that the Hitachi Data Systems Hi-Track remote monitoring
feature has been installed and tested.
Comments
Your comments and suggestions to improve this document are greatly
appreciated. When contacting HDS, please include the document title,
number, and revision. Please refer to specific section(s) and paragraph(s)
whenever possible.
• E-mail:
[email protected]
• Fax: 858-695-1186
• Mail: Technical Writing, M/S 35-10
Hitachi Data Systems
10277 Scripps Ranch Blvd.
San Diego, CA 92131
Thank you! (All comments become the property of Hitachi Data Systems
Corporation.)