Freecom Technologies II - Manual (Page 16)

FREECOM Portable II Series
16
GB
4
C
HAPTER
4:
Troubleshooting
General problems (depending on the type of connection)
If you still have problems getting your FREECOM drive to function properly
despite having installed it correctly, then please check whether
• the FREECOM Cable II is properly connected to your FREECOM drive
• the drive is being supplied with power
• the tray can be opened and closed
• your system meets the hardware requirements (see pages 5/6)
If the computer crashes during the software installation or when trying to run
the software from the disk
• do not use any memory manager such as QEMM
• disable the system's Power Management.
• check if all the requirements contained in the instructions on the disk have
been fulfilled.
• check if the FREECOM device is properly connected to the Cable
• check if the drive is being supplied with power when you boot your system
If audio playback does not work, please check if
• the loudspeaker is properly connected
• the cables are firmly connected
• the loudspeaker control on the amplifier or on the active loudspeakers is
correctly set
• the audio software is correctly installed.
• If your FREECOM drive appears to have problems accessing a CD after a long
period of time, please use a lens cleaning set which you can purchase at your
local computer retailer.
Note: Please note that CD-RW drives (FREECOM Portable CD-RW / Combo
CD-RW / DVD) must never be cleaned with a lens cleaning set!