H e l p, Troubleshooting – GoVideo DDV3120 User Manual

Page 57

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51

Appendix C - Help

H E L P

This Chapter provides customer support information, as well as a list of frequently

asked questions, technical specifications, and the product warranty.

TROUBLESHOOTING

The chart below will help you solve common challenges with your Dual-Deck VCR.
If you don’t find the answers you need here, you can contact our Customer Service
Department as follows:

SYMPTOM

SOLUTION(S)

No picture.

• Press TV/VCR until VCR indicator lights on front

panel display.

• Set RF Output to channel 4; see page 36.

Poor picture quality.

• Set RF Output to channel 4; see page 36.
• Adjust tracking with AUTO and TRK up/down keys.
• Clean video heads with non-abrasive head cleaning

tape.

Remote not working.

• Remove all obstacles and point directly at VCR.
• Make sure batteries are fresh and properly installed.
• Press VCR key. Note: If you press TV key by acci-

dent, remote will only operate TV.

Remote won’t operate TV.

• Program the remote control for your brand of TV;

see page 4.

• Press the TV key.
• Remote control doesn’t operate every TV function.

Some TV brands only respond to limited number of
functions.

On-screen display shows “Error”.

• Turn power off, then turn power on again.
• Inspect tape slots for foreign objects.

VCR doesn’t work.

• Unplug VCR for 10 seconds, then plug it in again.
• If still doesn’t work, unplug VCR for at least 15

minutes, then plug it in again. Note: If the clock is
still set, you haven’t unplugged it long enough.

• If still doesn’t work, VCR must be serviced by an

authorized service center.

Cannot record from cable box.

• Set VCR to cable box output channel 2, 3 or 4, then

select desired channel on cable box.

C

A P P E N D I X

Phone:

(800) 736-7679 or (480) 922-0896

E-Mail:

[email protected]

Web:

“www.govideo.com” or
“www.sonicblue.com”

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