Answering system operation, Display messages, Answering system display messages – GE 25846 User Manual

Page 2: Handset sound signals, Troubleshooting tips, Accessory information, Causes of poor reception, General product care, Service, Remote access

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The Number For

Memory Location

Long distance access number

7

Authorization code

8

Frequently called long distance number

9

1. Make sure the phone is

ON (in talk mode).

2. Press the MEM button and then press 7.
3. When you hear the access tone, press the MEM button and then press 8.
4. At the next access tone, press the MEM button and then 9.

TIP: Wait for the access tones before pressing the next Memory

button, or your call may not go through.

Answering System Operation

This section discusses the buttons and features on the answering system.

Messages Indicator

The messages indicator shows you how many messages you have received, and the

indicator blinks when new messages are received. The ANS ON/OFF button must be

ON

in order for the messages indicator to work.

Screening Calls from the Base

1. Wait for the caller to begin leaving a message (to determine who is calling).
2. To speak to the caller, pick up the handset, and press the, TALK/END/CALL BACK button.
The answering system automatically stops recording when you activate the handset or

pick up an extension phone.

TIP: Make sure the volume on the base is set loud enough to hear

your incoming calls.

Message Playback

The messages indicator on the base lets you know when you have messages. To play

messages, press PLAY/STOP.
While a message is playing, you may do the following:
• Press PLAY/STOP to stop the message playback.
• Press and release REVIEW to restart the current message; continue pressing and

releasing REVIEW to review previous messages.

• Press and release SKIP to go to the next message.

Memory Full

When the answering system memory is full, the system answers after 10 rings. You

should erase some messages so the answering system may record new messages.

Erasing Messages

You may erase messages three ways: one message at a time from the base; all

messages from the base; or one message at a time from the handset or a phone in

another location.
1. To erase one message at a time from the base:

• Press PLAY/STOP. The message plays.
• Press and release the DELETE button.

2. To erase all reviewed messages from the base:

• Press and hold the DELETE button until the unit beeps.

3. To erase a message from the handset:

• Press FORMAT/ANSWERER button to enter into the handset remote

access operation.

• Press PLAY/STOP on the handset (the 2 button). The message plays.
• Press ERASE (the 0 button) to erase the message during message playback.

NOTE: Erased messages cannot be restored.

Leaving a Memo

Use the memo feature to leave a message.
1. Press and hold the MEMO button on the base. You must hold the button until you

finish recording the memo.

2. Begin speaking after you hear the beep.
3. Release the MEMO button when finished.

NOTE: Depending on (a) how the incoming caller’s phone number is

formatted when it is received, and (b) whether or not you previously

pre-programmed your local area code into the set up menu, you

may need to adjust the format of the incoming caller’s stored phone

number before making the call, press the FORMAT/PROG button to

adjust the number, and try again.

Available formats include:
Number of digits

Explanation

Example

Eleven digits

long distance code 1

1-317-888-8888

+3-digit area code

+7-digit telephone number.

Ten digits

3-digit area code +

317-888-8888

7-digit telephone number.

Seven digits

7-digit telephone number.

888-8888

Storing CID Records in Internal Memory

You may also store CID information in the phone’s internal memory.

NOTE: It is important that you format CID records correctly BEFORE

storing in internal memory as you cannot reformat CID records

stored in memory.

1. Make sure the phone is

OFF (not in talk mode).

2. Use the CALLER ID/VOL (- or +) button to scroll to the desired CID record.
3. Press the MEM button.
4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that

memory location. You will hear a confirmation tone.

NOTE: If the memory location is occupied, REPLACE MEMO? is displayed,

and you must confirm replacement by pressing the MEM button.
NOTE: Press the *EXIT button once to keep the previous setting

(making no changes) and return to the menu.
NOTE: If the selected CID record contains any information that is non-

numeric, the unit will not allow this record to transfer to the internal

user memory. The handset will display UNABLE TO STORE.

To Replace a Stored CID Record

1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter

the memory location,

REPLACE MEMO? shows in the display.

2. Press the MEM button again, and the new CID record replaces the old memory in that

location. You will hear a confirmation tone.

Deleting a CID Record

1. Make sure the phone is

OFF (ot in TALK mode).

2. Use the CALLER ID/VOL ( - or + ) button to display the CID record you want to delete.
3. Press DEL/CHAN. The display shows

DELETE CALL ID?

4. Press DEL/CHAN again to erase the record and the next Caller ID record shows in the

display. You will hear a confirmation tone.

NOTE: Press the *EXIT key to return to the standby mode.

Deleting All CID Records

1. Make sure the phone is

OFF (not in TALK mode).

2. Use the CALLER ID/VOL ( - or + ) button to display any Caller ID record.
3. Press and hold the DEL/CHAN button until

DELETE ALL? shows in the display.

4. Press DEL/CHAN again to erase all records. You will hear a confirmation tone. The

display shows

NO CALLS.

NOTE: Press the *EXIT key to return to the standby mode.

Memory

Each handset can store up to ten 24-digit numbers with up to 15-character names in

memory for quick dialing. This memory feature is in addition to the CID memory log,

which stores up to 40 CID records in each handset.

Storing a Name and Number in Memory

1. Make sure the phone is

OFF (not in TALK mode).

2. Press the MEM button.
3. Press the desired memory location (0 through 9) or use cid/vol ( + or - ) to scroll to the

desired memory location.

NOTE: If the memory location is occupied, the memory location

number and stored name and telephone number shows in the

display. If the memory location is empty, EMPTY shows in the display.

4. Press the MEM button again. The display shows

ENTER NAME.

NOTE: If you don’t want to enter the name, skip step 5.

5. Use the touch-tone pad on the handset to enter the name (up to 15 characters)

and press the memory button to save. More than one letter is stored in each of the

number keys. For example, to enter the name Bill Smith, press the 2 key twice for the

letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.

Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key

to insert a space between the L and the S. Press the 7 key 4 times for the letter S;

press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the

8 key for the letter T; press the 4 key twice for the letter H.

NOTE: If you make a mistake press the DEL/CHAN button to

backspace and erase the wrong character(s) or number(s).

6. Press the MEM button to save the name. The display shows

ENTER TEL NUMBR.

7. Use the touch-tone pad to enter the telephone number you want to store (up to

24 digits).

NOTE: The system treats PAUSES as delays or spaces in the dialing

sequence.

8. Press MEM again to store the number. You will hear a confirmation tone.

Storing the Last Number Dialed

1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the REDIAL button.
3. Press the MEM button to store the number. You will hear a confirmation tone.
To replace an old number with a new redial number:
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the REDIAL button.
3. Press the MEM button, and

REPLACE MEMO? shows in the display.

4. Press the MEM button again to replace the old number with the new number. You will

hear a confirmation tone.

Inserting a Pause in the Dialing Sequence of a

Stored Number

If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert

a delay in dialing sequence of a stored number (for example, after you dial 9 for an

outside line, or to wait for a computer access tone.) pause shows in the display as a P,

and each pause counts as one digit in the dialing sequence.

Changing a Stored Number

1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the MEM button, and

REPLACE MEMO? shows in the display.

3. Press the MEM button to store the number. You will hear a confirmation tone.

Reviewing and Deleting Stored Numbers

1. To review stored numbers, press the memory button, and use the CALLER ID/VOL

( - or + ) button to scroll to the memory location, or press the corresponding number

key for a desired memory location (0-9).

2. When the data shows in the display, press the DEL/CHAN button. The display

shows

DELETE?

3. Press DEL/CHAN again to delete the data. The display shows

DELETED.

Dialing a Stored Number

1. Make sure the phone is

ON by pressing the TALK/END/CALL BACK button.

2. Press the MEM button.
3. Press the memory location (0-9). The number dials automatically.

- OR -

1. Make sure the phone is

OFF (not in TALK mode).

2. Press the MEM button.
3. Use the touch-tone pad or the CALLER ID/VOL ( - or + ) button to scroll to the number

you want to dial.

4. Press the TALK/END/CALL BACK button. The number dials automatically.

Chain Dialing from Memory

Use this feature to make calls which require a sequence of numbers, such as calling

card calls to a frequently called long distance number. Each part of the sequence is

dialed from memory. The following example shows you how to use chain dialing to

make a call through a long distance service:

Display Messages

The following messages shows the status of the phone, provides Caller ID information,

or helps you set up and use your phone.
ERROR

Caller information is interrupted during transmission, or

the phone is excessively noisy.

ENTER TEL NUMBR

Prompt telling you to enter a telephone number in one

of the 10 memory locations.

ENTER NAME

Prompt telling you to enter the name for one of the 10

memory locations.

DELETE ALL?

Prompt asking if you want to erase all

Caller ID records.

DELETE CALL ID?

Prompt asking if you want to erase a Caller ID record.

DELETED

Prompt confirming the Caller ID record is erased.

END OF LIST

Indicates that there is no additional information in

Caller ID memory.

NEW

Indicates call or calls have not been reviewed.

UNKNOWN NAME/

The incoming call is from an area not serviced by

CALLER/NUMBER

Caller ID or the CID information was not sent.

PAGING FROM BASE

Indicates the page button on the base is pressed.

BLOCKED CALL

The caller’s number is blocked from transmission.

BLOCKED NAME

The caller’s name is blocked from transmission.

INCOMPLETE DATA

CID information is interrupted during transmission, or

the phone line is excessively noisy.

LINE IN USE

Indicates the telephone line is in use.

SEARCHING

Indicates the handset is searching for the base.

OUT OF RANGE

Indicates the handset is too far away from the base.

Move closer to the base.

LONG DISTANCE

Indicates the CID record is a long distance number.

LOW BATTERY

Indicates the battery needs to be charged.

REPT

Repeat call message. Indicates that a new call from the

same number was received more than once.

NO DATA

No Caller ID information was received with the call.

EMPTY

Indicates a memory location is vacant.

NO CALLS

Indicates no calls have been received.

CALL WAITING

Indicates a call is waiting on the line.

ANSWERER REMOTE

Indicates the answering system is being

accessed remotely.

Answering System Display Messages

The following messages show the status of the answering system or help you set up

and use the system.
0-59

Indicates the total number of messages.

CL (blinking)

The voice time/day stamp needs to be set.

- -

Answering system is turned off.

An (blinking)

The system is answering a call.

F (blinking)

Answering system memory is full.

Six bars (blinking)

The system is recording a memo or an announcement.

LA (Line Access)

External line remote answering system.

Handset Sound Signals

Signal

Meaning

A long warbling tone (with ringer on)

Signals an incoming call

Three short beeps (several times)

Page signal

Single beep every 7 seconds

Low battery warning

Troubleshooting Tips

Caller ID Solutions

No Display

• Charge the battery (for 16 hours). Or replace the battery.
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect the

power adaptor from the outlet and plug it in again.

• You must be subscribed to the standard Name/Number Caller ID service from your local

telephone company to receive CID information.

Caller ID Error Message

• The unit displays this message if it detects anything other than valid Caller ID information

during the silent period after the first ring. This message indicates either the presence of

noises on the line, or that an invalid message has been sent from the telephone company.

Cordless Phone Solutions

No dial tone

• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same wall jack; if it doesn’t work, the problem might be your

wiring or local service.

• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the TALK/END/CALL BACK button, and the charge/

in use indicator on the base should be lit when the handset rests in the cradle. If not, the

battery may need to be charged.

• Place the handset in the base for at least 20 seconds to reset the unit.

Handset does not ring

• Make sure the RINGER switch on the handset is turned to

ON.

• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some phones.
• Check for dial tone.

You experience static, noise, or fading in and out

• Change channels.
• The handset may be out of range of the base. Move closer to the base.
• Relocate the base. Make sure the base is not plugged into an outlet with another

household appliance.

• Charge the battery.

Unit beeps

• Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.

Accessory Information

To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free

1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are

required by law to collect appropriate sales tax for each individual state, country,

and locality to which the merchandise is being sent. Items are subject to availability.

DESCRIPTION

MODEL NO.

Handset Replacement Battery

5-2459

AC Power adaptor

5-2512 (black) or 5-2754 (gray)

• Clean charging contacts on handset and base with a soft cloth or an eraser.
• See solutions for “No dial tone”.
• Replace battery.

Memory Dialing doesn’t work

• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?

Answering System Solutions

Can’t hear messages, beep, etc.

• Adjust speaker volume.

Time/Day Setting is incorrect.

• Set the time clock.

Answers on 10th ring

• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.

Incoming messages are incomplete

• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the PLAY/STOP button during playback and stopped

the message.

Won’t respond to remote commands

• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time, it automatically hangs up.

Causes of Poor Reception

• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
• Microwave oven is using the same frequency.

General Product Care

To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate electrical noise (for

example, motors or fluorescent lamps).

• DO NOT expose to direct sunlight or moisture.
• Avoid dropping the unit and other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage the finish.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a soft cloth.

Service

If trouble is experienced with this equipment, for repair or warranty information, please contact

customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network,

the telephone company may request that you disconnect the equipment until the problem is

resolved.
This product may be serviced only by the manufacturer or its authorized service agents. Changes

or modifications not expressly approved by Thomson Inc. could void the user’s authority to

operate this product. For instructions on how to obtain service, refer to the warranty included in

this guide or call customer service at 1-800-448-0329.
Or refer inquiries to:
Thomson Inc.

Manager, Consumer Relations

P O Box 1976

Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date this product was

purchased or received as a gift. This information will be valuable if service should be required

during the warranty period.
Purchase date ______________________________________________________
Name of store ______________________________________________________

Remote Access

You may access the answering system with the cordless handset or from any tone-dial

compatible telephone.

Cordless Handset

1. Press the FORMAT/ANSWERER button to access the answering system.
2. Use the corresponding handset keys just like you would use the base buttons (see

“Answering System Setup”). The button functions are located on the handset below

each number key. For example, to play messages:

• Press the FORMAT/ANSWERER button. The display shows ANSWERER REMOTE.
• Press 2 (PLAY/STOP).
• When you are finished listening to your messages, press the FORMAT/ANSWERER

button again.

Screening Calls from the Handset

Use the handset to screen calls even when you can’t hear the answering system.
When the answering system picks up:
1. Press the FORMAT/ANSWERER button to access the answering system.
2. Listen as the caller leaves a message.
3. Press the TALK/END/CALL BACK button to speak to the person or press the FORMAT/

ANSWERER button to stop screening the call.

Memory Full

When answering system memory is full, the system answers after 10 rings, beeps and

waits for you to enter the 3-digit security code. If you don’t enter the security code

within 10 seconds, the phone hangs up.
You should erase some messages so the answering system can record new messages.

NOTE: The unit also answers after the 10th ring if it is turned off. To

access the answering system, enter your 3-digit security code after

you hear the beep.

Accessing the Answering System from Another

Location

You can access your answering system from any touch-tone phone by entering your

3-digit security code after you hear the outgoing announcement.
1. Dial the telephone number to which the answering system is connected to.
2. Enter the security code after you hear the tone.
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:

To

Press this Button

Review message

1

Play back messages

2

Stop message playback

2

Erase message

0 (during message playback)

Skip message

3

Turn off/on answerer

4

Review voice menu options

7

TIP: You can bypass the outgoing announcement by pressing any

numbered key on the touch-tone pad while the announcement

is playing. Then, you can enter your security code to access the

answering system.

Changing the Security Code

The default security code for accessing the answering system from another location is

1 2 3. You must use the handset to change the security code. With the phone OFF (not

in TALK mode), follow these steps:
1. Press the FORMAT/ANSWERER button to display ANSWERER REMOTE.
2. Press the *EXIT button.
3. Enter the new 3-digit security code.
4. Press the *EXIT button again. The unit announces the new code, pauses, beeps, and

then announces the menu options again.

Changing the Battery

CAUTION: To reduce the risk of fire or personal injury, use only

the Thomson Inc. approved Nickel-Cadmium (Ni-Cd) battery

model 5-2459, that is compatible with this unit.

1. Make sure handset is

OFF (not in TALK mode) before you replace battery.

2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery compartment and

remove the battery pack from the handset.

4. Insert the new battery pack and connect the cord to the jack inside the battery

compartment.

5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge.

Allow the handset

battery to properly charge (for 16 hours) prior to first use or when you install a

new battery pack. If you do not properly charge the phone, battery performance

will be compromised.

Battery Safety Precautions

• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,

toxic materials could be released which can cause injury.

• To reduce the risk of fire or personal injury, use only the

Nickel-Cadmium

battery listed in the User’s Guide.

• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.

Limited Warranty

What your warranty covers:

• Defects in materials or workmanship.

For how long after your purchase:

• One year, from date of purchase.

(The warranty period for rental units begins with the first rental or 45 days from date of

shipment to the rental firm, whichever comes first.)

What we will do:

• Provide you with a new or, at our option, a refurbished unit. The exchange unit is under

warranty for the remainder of the original product’s warranty period.

How you get service:

• Properly pack your unit. Include any cables, etc., which were originally provided with the

product. We recommend using the original carton and packing materials.

• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the

product is within the warranty period, must be presented to obtain warranty service.” For

rental firms, proof of first rental is also required. Also print your name and address and a

description of the defect. Send via standard UPS or its equivalent to:

Thomson Inc.

11721 B Alameda Ave.

Socorro, Texas 79927

• Pay any charges billed to you by the Exchange Center for service not covered by the

warranty.

• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage

or loss.

• A new or refurbished unit will be shipped to you freight prepaid.

What your warranty does not cover:

• Customer instruction. (Your Owner’s Manual provides information regarding operating

instructions and user controls. Any additional information, should be obtained from your

dealer.)

• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.

Product Registration:

• Please complete and mail the Product Registration Card packed with your unit. It will make

it easier to contact you should it ever be necessary. The return of the card is not required for

warranty coverage.

Limitation of Warranty:

• The warranty stated above is the only warranty applicable to this product. All other

warranties, express or implied (including all implied warranties of merchantability or

fitness for a particular purpose) are hereby disclaimed. No verbal or written information

given by Thomson Inc., its agents, or employees shall create a guaranty or in any way

increase the scope of this warranty.

• Repair or replacement as provided under this warranty is the exclusive remedy of the

consumer. Thomson Inc. shall not be liable for incidental or consequential damages

resulting from the use of this product or arising out of any breach of any express or

implied warranty on this product. This disclaimer of warranties and limited warranty are

governed by the laws of the state of Indiana. Except to the extent prohibited by applicable

law, any implied warranty of merchantability or fitness for a particular purpose on this

product is limited to the applicable warranty period set forth above.

How state law relates to this warranty:

• Some states do not allow the exclusion nor limitation of incidental or consequential damages,

or limitations on how long an implied warranty lasts so the above limitations or exclusions

may not apply to you.

• This warranty gives you specific legal rights, and you also may have other rights that vary

from state to state.

If you purchased your product outside the USA:

• This warranty does not apply. Contact your dealer for warranty information.

NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.

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