MACKIE Firewire OPtion Card fot Onyx Mixer - Manual (Page 38)

38
ONYX FireWire Card
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A. LOUD Technologies Inc. warrants all materials, workmanship and proper operation
of this product for a period of one year from the original date of purchase. You may
purchase an additional 24-month Extended Warranty (for a total of 36 months of
coverage). Visit our website and follow the “Product Registration” links for details
(www.mackie.com). If any defects are found in the materials or workmanship or if
the product fails to function properly during the applicable warranty period, LOUD
Technologies, at its option, will repair or replace the product. This warranty applies
only to equipment sold and delivered within the U.S. and Canada by LOUD
Technologies Inc. or its authorized dealers.
B. For faster processing (not to mention a free gift), register online or mail in the
product registration card.
C. Unauthorized service, repairs, or modification of Mackie products will void this
warranty. To obtain repairs or replacement under warranty, you must have a copy
of your sales receipt from the authorized Mackie dealer where you purchased the
product. It is necessary to establish purchase date and determine whether your Mackie
product is within the warranty period.
D. To obtain warranty repair or replacement:
1. Call Mackie Technical Support at 800/898-3211, 7 AM
to 5 PM Monday through Friday (Pacific Time) to get authorization for repair
or replacement. Alternately, go to the Mackie website, click “Support” (www.
mackie.com/support), and follow the instructions for reporting a warranty issue
and submitting a request for an advance replacement.
2. Advance Replacement: Mackie will ship a replacement unit to you along
with an invoice for the suggested retail price of the replacement unit. You must
return the defective unit immediately to cancel the invoice. If you do not return
the defective unit within 30 days, you must pay the full amount stated in the
invoice to satisfy your debt.
3. Repair: When you call Mackie Technical Support, explain the problem and
obtain a Service Request Number. Have your Mackie product’s serial number
ready. You must have a Service Request Number before you can
obtain factory-authorized service.
• Pack the product in its original shipping carton. Also include a note explaining
exactly how to duplicate the problem, a copy of the sales receipt with price and
date showing, your daytime phone number and return street address (no P.O.
boxes or route numbers, please!), and the Service Request Number. If we cannot
duplicate the problem or establish the starting date of your Limited Warranty, we
may, at our option, charge for service time and parts.
• Ship the product in its original shipping carton, freight prepaid to the
authorized service center. Write the Service Request Number in BIG PRINT
on top of the box. The address of your closest authorized service center will
be given to you by Technical Support, or it may be obtained from our website.
Once it’s repaired, the authorized service center will ship it back by ground
shipping, pre-paid (if it qualified as a warranty repair).
Note: Under the terms of the warranty, you must ship or drop-off the unit to
an authorized service center. The return ground shipment is covered for those
units deemed by us to be under warranty.
Please keep your sales receipt in a safe place.
Onyx FireWire Card Limited Warranty