Motorola P930 - Manual (Page 45)

Commonly Asked Questions 83
unread message alert. For more information, see “ To enable/dis-
able the unread message alert:” on page 49.
Why does my pager keep alerting me to the same
message?
Your Timeport P930 Two-Way Pager sometimes receives garbled
messages from the paging service provider. If you have read a
garbled message and checked the Alert for improved msg? box, your
pager will update the message when a less garbled version is
received from the paging service provider. Your pager then alerts
you to the change. If the updated version also contains garbled text,
your pager will accept additional updates and notify you of each
change.
If you have chosen not to be alerted, but have not deleted the
message, your pager will update the message without notifying
you.
If you have deleted a garbled message, you will not receive a new
message alert for any improved message transmissions.
Why are my incoming messages placed in the
wrong inbox?
Two situations can cause a message to be placed in the wrong inbox:
• The text string you identified as your filter when setting up
the routing rules for your inbox might be too common. Any
message containing the text string you indicated will be
directed to the inbox using that filter. Detailed message filters
will help limit misrouted messages.
• If more than one inbox is assigned the same filter (text string),
the incoming message is sent to the first inbox that contains
the matching text string. Check the filters for each inbox. See
“ To assign routing rules:” on page 42.
Why does the sending of my messages fail?
Ensure that you have Full Service transmission. Reset the trans-
mission mode or, if you are out of transmission range, wait until
you are back in transmission range. Select Resend from the Outbox
to send your message.
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Some service providers limit the size of a message and if the
message is too big, it will fail to be sent.
Why are messages disappearing from my inboxes?
Messages are removed from inboxes under two conditions:
• If you do not set a cleanup schedule for your inboxes, the auto-
cleanup feature uses a default time frame of 5 days. Cleanup
rules can be set for inboxes through the Read application. For
84 Timeport P930 User’s Guide
more information, see “ To assign a cleanup schedule to an
inbox:” on page 43.
• When your pager has reached Low Memory status, the oldest
read messages are deleted to free available memory for incom-
ing messages. The order in which messages are deleted is dis-
cussed in “ Memory Management System” on page 75.
Battery and Charger
The charger’s LED doesn’t light. What should I
do?
Use the following procedure to find the cause:
1. Check that your pager, or the battery alone, is inserted into the
charger correctly. See “ The Battery and Charger” on page 12 for
instructions.
2. Unplug the transformer from the AC power supply.
3. Remove the pager (or battery) from the charger, then use an
ordinary pencil eraser to clean the six metal contacts on the
charger and the pager (or battery).
4. Plug the transformer back into the AC power supply to restore
the power.
5. Re-insert the pager or battery into the charger. If the charger’s
LED still does not light, have the charger checked by an autho-
rized service technician.
What does a flashing red indicator light on the
charger mean?
The red flashing indicator light can mean one of four situations:
• The battery or pager may be seated improperly in the charger.
Ensure the battery or pager is properly inserted.
• The battery voltage has remained low for too long a period of
time and the battery cannot be recharged. Dispose of the bat-
tery properly and purchase a new battery.
• The battery temperature is outside the normal charging
range. Remove the battery and re-insert. If flashing continues,
remove the battery, wait one hour, and re-insert. If flashing
continues replace battery or have the charger checked by an
authorized service technician.
• Insufficient power is being delivered by the transformer. Plug
the transformer into another power source.
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If the insufficient power is not corrected by changing the power
source, the charger might be malfunctioning. Have the charger
checked by an authorized service technician.