Recording routefinder information, Contacting tech support via e-mail – Multitech ROUTE FINDER RFIPSC-1 User Manual
Page 38
PN 82013151
38
Recording RouteFinder Information
Please fill in the following information on your Multi-Tech RouteFinder. This will help
tech support in answering your questions. (The same information is requested on the
Warranty Registration Card.)
Model No.: ________________________ Serial No.: _________________________
Software Version: ____________________
The Model No. and Serial No. are on the bottom of the RouteFinder; additional
information is provided on the SSH IPSec Client pak.
Provide the configuration information (e.g., Default Gateway and other IP addresses
used) from the Address Table in Chapter 2 of the RF650VPN User Guide manual, as well
as any available LiveLog or Reporting information.
Also, note the status of your RouteFinder including LED indicators, screen messages,
diagnostic test results, problems with a specific application, etc. Use the space below to
note the RouteFinder status:
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Contacting Tech Support via E-mail
If you prefer to receive technical support via the Internet, you can contact Tech Support
via e-mail at
or from
http://www.multitech.com/
. When
responding to e-mails from our technical staff please attach all previous e-mails to
assist us in giving you a speedy response. Also include a Case Number if one was given
to you. For faster service please contact the Technical Support Pool. Provide model,
serial, firmware/software level and operating system as appropriate. Also provide your
full name with surname in capitals, company name and contact telephone number.