Moxa Technologies DE-211 - Manual (Page 35)

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Return Procedure
For product repair, exchange, or refund, the customer must:
♦ Provide evidence of original purchase.
♦ Obtain a Product Return Agreement (PRA) from the sales
representative or dealer.
♦ Fill out the Problem Report Form (PRF). Include as much detail
as possible for a shorter product repair time.
♦ Carefully pack the product in an anti-static package, and send it,
pre-paid, to the dealer. The PRA should be visible on the outside
of the package, and include a description of the problem, along
with the return address and telephone number of a technical
contact.