MACKIE 8-submaster mixer - Manual (Page 64)

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4. When packing the Console, include:
A. A note explaining exactly how to dupli-
cate the problem. (If we cannot duplicate
the problem at the Mackie Factory or
establish the starting date of your Limited
Warranty, we may, at our option, charge for
service time.)
B. A copy of the sales receipt with price
and date showing.
C. Your return street address (no P.O.
boxes or route numbers, please!).
5. Write the RA number plainly on the
outside of the shipping carton.
6. Ship the product in its original shipping
carton, freight prepaid to:
Mackie Designs
16220 Wood-Red Road N.E.
Woodinville, WA, 98072, USA
To obtain service from an Authorized
Mackie Service Center:
1. Call Mackie Designs at 800/258-6883, 8AM to
5PM Monday through Friday (Pacific time) to
obtain an RA number and the name and
address of your nearest Mackie Authorized
8•Bus Service Center.
2. Make sure that you have a copy of your 8•Bus
Series Console sales receipt from the store
where you bought the board. It is necessary to
establish purchase date and thus determine
whether or not your 8•Bus Series Console is
still under warranty. If you can’t find it, the
Authorized Service Center may charge you for
repairs even if your 8•Bus Series Console is
still covered by Mackie’s 1-Year Limited
Warranty.
3. Make sure that the problem can be dupli-
cated. If you bring or ship your 8•Bus Series
Console to an Authorized Service Center and
they can’t find anything wrong with it, you
may be charged a service fee, plus shipping.
4. If the Mackie Authorized Service Center is
located in another city, pack the 8•Bus Series
Console and Power Supply in their original
shipping cartons (be sure to write the RA
number plainly on the outside of the
shipping carton).
An offer we hope that you won’t refuse
We’re always interested in what’s being pro-
duced on our mixers. If you track and mix down
a compact disc using a Mackie 8•Bus console,
we’ll trade you a copy of the CD for a genuine
Mackie
T-shirt. Send it to
Mackie CD-for T-Shirt Offer,
Communications Department, 16220 Wood-Red
Road NE, Woodinville, WA 98072. Add a note
specifying XL, L or Medium size T-shirt and your
RETURN STREET ADDRESS (we ship garments
UPS, so P.O. Boxes are a hassle). We run our pro-
motional garments in batches, so if you don’t
immediately get a shirt back, don’t worry. You
will get your Mackie shirt as soon as we have
your size in stock.
SERVICE