Integra DHC-9.9 - Manual (Page 142)

142
Troubleshooting
If you have any trouble using the AV controller, look for
a solution in this section. If you can’t resolve the issue
yourself, contact the dealer from whom you purchased
this unit.
Can’t turn on the AV controller
• Make sure that the power cord is properly plugged into
the wall outlet.
• Unplug the power cord from the wall outlet, wait 5
seconds or more, then plug it in again.
There’s no sound or it’s very quiet
• Make sure that your multichannel power amplifier is
turned on and set up correctly and connected to the AV
controller properly (page 21).
• Make sure that the digital input source is selected
properly (page 53).
• Make sure that the correct audio input is selected
(page 129).
• Make sure that all audio connecting plugs are pushed
in all the way (page 28).
• Check the volume. It can be set to
− ∞
dB,
−
81.5 dB
through +18.0 dB (page 64). The AV controller is
designed for home theater enjoyment. It has a wide
volume range, allowing precise adjustment.
• If the MUTING indicator is flashing on the display,
press the remote controller’s [Muting] button to
unmute the AV controller (page 65).
• While a pair of headphones is connected to the Phones
jack, no sound is output by the speakers (page 66).
• Check the digital audio output setting on the con-
nected device. On some game consoles, such as those
that support DVD, the default setting is off.
• With some DVD-Video discs, you need to select an
audio output format from a menu.
• If your turntable uses an MC cartridge, you must use
an MC head amp or MC transformer (page 41).
• Check the speaker settings (pages 104–110).
• The input signal format is set to PCM or DTS. Set it to
“Auto” (page 129).
• If there’s no sound from a DVD player connected to an
HDMI IN, check the DVD player’s output settings,
and be sure to select a supported audio format.
• Make sure that none of the connecting cables are bent,
twisted, or damaged.
Only the front speakers produce sound
• When the Stereo listening mode is selected, only the
front speakers and subwoofer produce sound.
• In the Mono listening mode, only the front speakers
output sound if the “Output Speaker” setting is set to
“L/R” (page 114).
• Check the Speaker Configuration (page 104).
Only the center speaker produces sound
• If you use the Dolby Pro Logic IIx Movie, Dolby Pro
Logic IIx Music, or Dolby Pro Logic IIx Game listen-
ing mode with a mono source, such as an AM radio
station or mono TV program, the sound is concen-
trated in the center speaker.
• In the Mono listening mode, only the front speakers
output sound if the “Output Speaker” setting is set to
“C” (page 114).
• Check the Speaker Configuration (page 104).
The surround speakers produce no sound
• When the Stereo or Mono listening mode is selected,
the surround speakers produce no sound.
• Depending on the source and the current listening
mode, not much sound may be produced by the sur-
round speakers. Try another listening mode (page 90).
• Make sure the speakers are configured correctly
(page 104).
The center speaker produces no sound
• When the Stereo listening mode is selected, the center
speaker produces no sound.
• In the Mono listening mode, only the front speakers
output sound if the “Output Speaker” setting is set to
“L/R” (page 114).
• Make sure the speakers are configured correctly
(page 104).
The surround back speakers produce no sound
• The surround back speakers are not used with all lis-
tening modes. Select another listening mode (page 90).
• Not much sound may be produced by the surround
back speakers with some sources.
• Make sure the speakers are configured correctly (page 104).
The subwoofer produces no sound
• When you play source material that contains no infor-
mation in the LFE channel, the subwoofer produces
no sound.
• Make sure the speakers are configured correctly (page 104).
The Zone 2/3 speakers produce no sound
• The Zone 2/3 speakers only output sources that are
connected to an analog input. Check to see if the
source component is connected to an analog input.
Power
Audio
If you can’t resolve the issue yourself, try resetting
the AV controller before contacting the dealer from
whom you purchased this unit.
To reset the AV controller to its factory defaults,
turn it on and, while holding down the [VCR/DVR]
button, press the [On/Standby] button. “Clear”
will appear on the display and the AV controller
will enter Standby mode.
Note that resetting the AV controller will delete your
radio presets and custom settings.
VCR/DVR