IBM E74M - Manual (Page 27)

Any technical or other support provided for a Machine under warranty, such as assistance via
telephone with “how-to” questions and those regarding Machine set-up and installation, will be
provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You may be required to
present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at your location or at
a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM
or your reseller will inform you of the available types of service for a Machine based on its country of
installation. IBM may repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or your reseller
replaces becomes its property and the replacement becomes yours. You represent that all removed
items are genuine and unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement assumes the warranty
service status of the replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on a Machine
which is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an engineering-
change level compatible with the feature, conversion, or upgrade. Many features, conversions, or
upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will
assume the warranty service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts,
options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do
not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request procedures that IBM
or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit
them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in
transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your
reseller is responsible for any of your confidential, proprietary or personal infor-mation contained in a
Machine which you return to IBM or your reseller for any reason. You should remove all such
information from the Machine prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some cases, the
Machine may not be new and may have been previously installed. Regardless of the Machine’s pro-
duction status, IBM’s appropriate warranty terms apply.
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