IBM DR550 - Manual (Page 92)

IBM System Storage DR550 Version 3.0 ------17 March 2006 Page 92
IBM Storage Systems Copyright © 2006 by International Business Machines Corporation
Click OK to save the configuration and to close the Connection Monitoring Setup window.
You can then configure Electronic Service Agent to notify you of these problems. See the next topic,
Configuring Electronic Service Agent on your HMC, for the details.
Configuring Electronic Service Agent on your HMC
You can use Electronic Service Agent on the HMC to share server information and hardware
problem information with your service provider and to receive notification when problems occur.
In addition, you can authorize individuals in your organization to view the information you send on
the Internet. This enables you to view your history and track any trends in the service information
that you share.
The types of server information you can share with your service provider include the following:
Hardware problem information.
Information about system characteristics, such as hardware and software inventory, and
current fix levels.
Information about system resources, such as disk use.
Performance data.
Use the following sequence to enable the Electronic Service Agent on the HMC:
1. Specifying when and how Electronic Service Agent sends information to your service provider:
Use Electronic Service Agent to define the timetable on which you want to share service
information with your service provider. To specify the information to define the timetable, follow
these steps:
a. In the Navigation Area, open Service Applications.
b. Select Service Agent.
c. Select Transmit Service Information.
d. In the Transmit Service Information window, click the Immediate tab.
e. To send your information to your service provider immediately, click Send. A new window
(Service Agent) opens, read the message and click OK to close the window.
f. In the Transmit Service Information window, click the Scheduled tab.
g. To schedule when and how often you send information to your service provider, specify the
frequency and time in the appropriate fields.