InFocus INF5520 - Manual (Page 53)

Troubleshooting Page 51
Troubleshooting
Physical Issues
Symptom Possible Solutions
No power  Verify the power cord is properly connected to the power
outlet and to the Mondopad™.
 Verify the Mondopad power switch is ON and that the
Power button on the remote or keypad has been turned on
(the front LED should be green).
 Plug another electrical device to the power outlet to verify
that the outlet is supplying the proper voltage.
Mondopad shuts down
suddenly
 Check the Sleep Timer setting in the Configuration 2 OSD
menu. Disable the Sleep Timer, if desired.
 Verify that a source is active.
 Mondopad may have overheated. Remove any objects
blocking the vents.
Mondopad is turning on
and/or off automatically at the
same time of day  Check both the Date & Time settings and the Schedule
settings in the Advanced Option OSD menu to verify
accuracy. Disable scheduling, if desired.
No image  If attempting to display an external source, see “No image
from external source” below.
 Verify that Mondopad is turned on (the front LED should be
solid green).
 Verify that the Mondopad PC is turned on (the PC LED on
the back of Mondopad should be solid green).
 Check the Operation mode in the OSD menu. To see the
Mondopad Collaboration software, the Configuration 1>
Operation Mode must be set to AIO. Note: Mondopad must
be powered off and back on for changes to take effect.
No image from external
source
 Verify that connections between the source and the tablet
have been made correctly.
 Verify that the cables are in good condition.
 Verify the correct input source is selected and that the input
signal is compatible with the tablet.
 If the external source is not detected, the Video source
menu defaults back to PC/Mondopad.
No sound  If using the Mondopad sound bar, verify that the sound bar
is connected properly and that the sound bar power switch
is turned on.
 If the sound bar or an external sound system is not being
used, verify that the Speaker setting in the OSD Audio
menu is set to Internal.
 If using an external source, such as S-video, verify that an
audio cable is correctly installed between the device and
the tablet.
 Using the remote, verify the volume is turned up enough
and not muted.
 If using the Mondopad collaboration software, verify that
the volume is not muted in the application. (Look at the