IBM POWER 730 User Manual

Page 14

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frequently used devices, although some third-party PCI devices may not provide

native EEH support.

Predictive failure and dynamic component deallocation

Servers with POWER processors have long had the capability to perform predictive

failure analysis on certain critical components such as processors and memory.

When these components exhibit certain symptoms that may indicate a failure is

imminent, the system can dynamically deallocate and call home, when enabled,

about the failing part before the error is propagated system-wide. In many cases,

the system will first attempt to reallocate resources in such a way that will avoid

unplanned outages. In the event that insufficient resources exist to maintain full

system availability, these servers will attempt to maintain partition availability by

user-defined priority.

Uncorrectable error recovery

When the auto-restart option is enabled, the system can automatically restart

following an unrecoverable software error, hardware failure, or environmentally

induced (ac power) failure.

Serviceability
The purpose of serviceability is to repair the system while attempting to minimize

or eliminate service cost (within budget objectives), while maintaining high

customer satisfaction. Serviceability includes system installation, MES (system

upgrades/downgrades), and system maintenance/repair. Depending upon the

system and warranty contract, service may be performed by the customer, an IBM

representative, or an authorized warranty service provider.

The serviceability features delivered in this system provide a highly efficient service

environment by incorporating the following attributes

• Design for Customer Set Up (CSU), Customer Installed Features (CIF), and

Customer Replaceable Units (CRU)

• Error detection and Fault Isolation (ED/FI)
• First Failure Data Capture (FFDC)
• Converged service approach across multiple IBM server platforms

Service environments

The HMC is a dedicated server that provides functions for configuring and managing

servers for either partitioned or full-system partition using a GUI or command-line

interface (CLI). An HMC attached to the system allows support personnel (with

client authorization) to remotely log in to review error logs and perform remote

maintenance if required.

The POWER7 processor-based platforms support two main service environments:

• Attachment to one or more HMCs is a supported option by the system. This is the

default configuration for servers supporting logical partitions with dedicated or

virtual I/O. In this case, all servers have at least one logical partition.

• No HMC. There are two service strategies for non-HMC systems

– Full system partition: A single partition owns all the server resources and only

one operating system may be installed.

– Partitioned system: In this configuration, the system can have more than

one partition and can be running more than one operating system. In this

environment, partitions are managed by the Integrated Virtualization Manager

(IVM), which provides some of the functions provided by the HMC.

Service Interface

The Service Interface allows support personnel to communicate with the service

support applications in a server using a console, interface, or terminal. Delivering

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