Inter-Tel AXXESS 8560 User Manual
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Model 8560 Display Phone and Model 8660 IP Phone User Guide
Q8.
Why can’t I program a Station Speed-Dial number to the key I want? It keeps saying
that the key is non-programmable.
A8.
Your System Administrator has programmed that key as a non-programmable key.
Because you cannot override system programming from your phone, you must choose
another key.
Q9.
Why can’t I use one of the features described in this guide?
A9.
There are a few reasons why you might not be able to access the feature. Some possi-
ble reasons include:
• Your system software version may not support the feature. This guide covers
software versions 3.0 and later. (See
for more information about software
compatibility.)
• Your System Administrator may not have enabled the feature for your phone.
• Your System Administrator may have programmed your phone to block the fea-
ture.
Q10.
What do I do if my IP Phone loses audio?
A10.
Loss of audio on an IP Phone may indicate a firewall conflict. Contact your System
Administrator to resolve this issue.
Q11.
If I need further assistance, how do I get technical support?
A11.
First, contact your System Administrator if you have a question that is not covered in
this user guide. If you need further assistance, contact your local authorized Inter-Tel
dealer. All Inter-Tel sales, service, and support are handled at the local level.