Document Outline

• Preface
  • Audience
  • Organization
• Chapter 1: Introduction
  • Overview
  • How is the Data Collected?
    • Inventory
    • Collection
  • How is the Data Processed and Loaded into the Database?
    • CME Operation
      • Loading Phase
      • Building Phase
      • Processing Phase
      • Output Phase
  • How is the Data Reported?
• Chapter 2: Supported Reports
  • Overview
  • Reporter Sets
    • Reporter Set Tree
  • Reports
  • CCM Server Quality Resource Detail Chart
  • CCM Server Quality Resource
  • CCM Sql Server Group
  • CCM Sql Server Resource Detail Chart
  • CCM Sql Server Resource
  • CDR Call Distribution Detail Chart
  • CDR Call Distribution Group
  • CDR Call Distribution Resource
  • CDR Quality Detail Chart
  • CDR Quality Group
  • CDR Quality Resource
  • CDR Utilization Detail Chart
  • CDR Utilization Group
  • CDR Utilization Resource
  • CDR VoiceMail Usage Detail Chart
  • CDR VoiceMail Usage Resource
  • Cluster Call Distribution Detail Chart
  • Cluster Call Distribution Group
  • Cluster Call Distribution Resource
  • Cluster Erlang-B Group
  • Cluster IP vs Legacy Detail Chart
  • Cluster IP vs Legacy Resource
  • Cluster Quality Detail Chart
  • Cluster Quality Group
  • Cluster Quality Resource
  • Cluster Utilization Detail Chart
  • Cluster Utilization Group
  • Cluster Utilization MLH Resource
  • Cluster Utilization Resource
  • Cluster VoiceMail Usage Detail Chart
  • Cluster VoiceMail Usage Resource
  • Errors on Cluster by Codec
  • Gatekeeper Availability Resource Detail Chart
  • Gatekeeper Availability Resource
  • Gatekeeper Device Quality Resource Detail Chart
  • Gatekeeper Device Quality Resource
  • Gatekeeper Interface Availability Resource Detail Chart
  • Gatekeeper Interface Availability Resource
  • Gatekeeper Interface Utilization Resource Detail Chart
  • Gatekeeper Interface Utilization Resource
  • Global VOIP
  • K-Factor Detail Chart
  • K-Factor Group
  • K-Factor Resource
  • Media Device Group
  • Media Device Resource Detail Chart
  • Media Device Resource
  • Perfmon Active Calls Detail Chart
  • Perfmon Active Calls Group
  • Perfmon Active Calls Resource
  • Perfmon MOH Detail Chart
  • Perfmon MOH Group
  • Perfmon MOH Resource
  • Perfmon PSTN Detail Chart
  • Perfmon PSTN Group
  • Perfmon PSTN Resource
  • Perfmon Security Detail Chart
  • Perfmon Security Group
  • Perfmon Security Resource
  • PSTN Gateway Availability Resource Detail Chart
  • PSTN Gateway Availability Resource
  • PSTN Gateway Device DS0 Usage Detail Chart
  • PSTN Gateway Device Quality Resource Detail Chart
  • PSTN Gateway Device Quality Resource
  • PSTN Gateway DSP Card Resource Detail Chart
  • PSTN Gateway DSP Card Resource
  • PSTN Gateway E1/T1 Availability Resource Detail Chart
  • PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart
  • PSTN Gateway E1/T1 Interface Utilization Resource
  • PSTN Gateway E1/T1Availability Resource
  • Top 10 CDR Call Completion
  • Top 10 CDR Call Duration
  • Top 10 CDR K-Factor
  • Top 10 CDR Number of Calls
  • Top 10 CDR Number of Errors
  • Top 10 Cluster Call Completion
  • Top 10 Cluster Number of Calls
  • Top 10 Cluster Number of Errors
  • Top 10 E1/T1 Utilization Resource
• Chapter 3: Devices and Services
  • Overview
  • Summary of Device Technology
    • Categories of Service Reporting
    • Services and Devices Monitored
  • Sources of Collected Data
    • Collecting CDR and CMR Data with Cisco CallManager
      • Port for SQL Access
    • Troubleshooting Note for SQL Requests
    • Collecting CDR, CMR, and Perfmon Data with Cisco Unified Call Manager
  • Pre-Requisites
    • SNMP Access
    • Cisco CallManager Configuration
  • Supported MIBs
• Chapter 4: Element and Sub-Element Properties
  • Overview
  • AP_ifType
  • CDRclusterId
  • CDRcustomerId
  • CDRsiteId
  • cdrType
  • clusterId
  • customerId
  • Element.NAME
  • Element.STATE
  • FAMILY
  • NAME
  • siteId
  • STATE
  • VoIPCallMgrClusterId
  • VoIPCallMgrCustomerId
  • VoIPCallMgrDSPMaxChannel
  • VoIPCallMgrFileSystemName
  • VoIPCallMgrGatewayIpAddress
  • VoIPCallMgrGatewayName
  • VoIPCallMgrGatewayType
  • VoIPCallMgrMediaDeviceIpAddress
  • VoIPCallMgrMediaDeviceName
  • VoIPCallMgrMediaDeviceType
  • VoIPCallMgrProcessName
  • VoIPCallMgrSerialOrDsp
  • VoIPCallMgrServerDescr
  • VoIPCallMgrServerId
  • VoIPCallMgrServerVersion
  • VoIPCallMgrSqlDbName
  • VoIPDeviceType
• Chapter 5: Defined Resources
  • Overview
  • Cisco IP Telephony Technology Pack Resources
  • Sub-Element Types
    • Tables of Sub-Element Types
• Chapter 6: Sub-Element Grouping Rules
  • Overview
  • NOC Grouping
    • Global Customer View Branch
    • IP Telephony Call Detail Record Branch
    • Infrastructure Branch
  • Sub-Element Collect Grouping
• Chapter 7: Collection Formulas
  • Overview
  • Data Collection
  • Formulas and Metrics
  • Formula Reference
  • AttendantConsoleClientsOnline
  • AttendantConsoleClientsRegistered
  • AuthenticatedCallsActive
  • AuthenticatedPartiallyRegisteredPhone
  • AuthenticatedRegisteredPhones
  • Availability (percent)
  • BRIChannelsActive
  • BRISpansInService
  • CallDuration
  • CallsActive
  • CallsInProgress
  • CauseCallRejected
  • CauseChannelUnacceptable
  • CauseDestinationOutOfOrder
  • CauseInvalidNumberFormat
  • CauseMisdialedTrunkPrefix
  • CauseNetworkOutOfOrder
  • CauseNoAnswerFromUser
  • CauseNoChannelAvailable
  • CauseNoRouteToDestination
  • CauseNoRouteTransitNetwork
  • CauseNoUserResponding
  • CauseNumberChanged
  • CauseOther
  • CauseResourceUnavailable
  • CauseSubscriberAbsent
  • CauseSwitchCongestion
  • CauseTemporaryFailure
  • CauseUnassignedNumber
  • CauseUserBusy
  • CCM CPU Utilization (percent) (avg last 5 mn)
  • CCM Media Device Registration Availability (percent)
  • CCM Physical Memory Utilization (percent)
  • CCM Registered CTI Devices (Nb) (Gauge)
  • CCM Registered Devices (Nb) (Gauge)
  • CCM Registered Gateways (Nb) (Gauge)
  • CCM Registered Media Devices (Nb) (Gauge)
  • CCM Registered Phones (Nb) (Gauge)
  • CCM Registered VoiceMail Devices (Nb) (Gauge)
  • CCM Rejected Devices (Nb) (Gauge)
  • CCM SQL Server Availability percentage
  • CCM SQL Server Cache Hit ratio (percent)
  • CCM SQL Server free buffers (Nb)
  • CCM SQL Server number active user connections
  • CCM SQL Server number of blocked users
  • CCM SQL Server number of locks blocking processes
  • CCM SQL Server number of locks
  • CCM SQL Server number of pending rw
  • CCM SQL Server Total number of Pages
  • CCR
  • Cluster Erlang
  • Cluster Number of Direct VoiceMail Calls (Nb)
  • Cluster Percentage of Company Calls (percent)
  • Cluster Percentage of Drop Calls (percent)
  • Cluster Percentage of Normal Call Clearing (percent)
  • Cluster Percentage of Packet Lost (percent)
  • Cluster Percentage of Successful Calls (percent)
  • Cluster Percentage of TollBypass Calls (percent)
  • Cluster Total Hours of Traffic
  • Cluster Total Number of Company Calls (Nb)
  • Cluster Total Number of Company IP Calls (Nb)
  • Cluster Total Number of Company LegacyPBX Calls (Nb)
  • Cluster Total Number of External Calls (Nb)
  • Cluster Total Number of Normal Call Clearing
  • Cluster Total Number of Outgoing External Calls (Nb)
  • ClusterBlocking
  • ClusterCallDuration
  • ClusterCauseCallRejected
  • ClusterCauseChannelUnacceptable
  • ClusterCauseDestinationOutOfOrder
  • ClusterCauseInvalidNumberFormat
  • ClusterCauseMisdialedTrunkPrefix
  • ClusterCauseNetworkOutOfOrder
  • ClusterCauseNoAnswerFromUser
  • ClusterCauseNoChannelAvailable
  • ClusterCauseNoRouteToDestination
  • ClusterCauseNoRouteTransitNetwork
  • ClusterCauseNoUserResponding
  • ClusterCauseNumberChanged
  • ClusterCauseOther
  • ClusterCauseResourceUnavailable
  • ClusterCauseSubscriberAbsent
  • ClusterCauseSwitchCongestion
  • ClusterCauseTemporaryFailure
  • ClusterCauseUnassignedNumber
  • ClusterCauseUserBusy
  • ClusterDropCall
  • ClusterErlangB
  • ClusterErlang
  • ClusterForwardToVoiceMail
  • ClusterIncomingCall
  • ClusterInternalCall
  • ClusterInternationalCall
  • ClusterIntersiteIPCall
  • ClusterIntersiteLegacyPBXCall
  • ClusterIntrasiteIPCall
  • ClusterIntrasiteLegacyPBXCall
  • ClusterJitter
  • ClusterLatency
  • ClusterLines
  • ClusterLocalCall
  • ClusterLongDistanceCall
  • ClusterMOS
  • ClusterNbPacketsLost
  • ClusterNbPacketsReceived
  • ClusterNbPacketsSent
  • ClusterOffNetCall
  • ClusterOnNetCall
  • ClusterShortCall
  • ClusterSuccessfulCall
  • ClusterTollBypassCall
  • ClusterTotalCall
  • ClusterTotalHoursOfTraffic
  • ClusterUnsuccessfulCall
  • ClusterVoicemailCallDuration
  • ClusterVoiceMailCall
  • ClusterVoicemailPackets
  • CS
  • DropCall
  • DSP Card Availability (percent)
  • DSP Card Resource Utilization (percent)
  • EncryptedCallsActive
  • EncryptedPartiallyRegisteredPhones
  • EncryptedRegisteredPhones
  • ForwardToVoiceMail
  • FXOPortsActive
  • FXOPortsInService
  • FXSPortsActive
  • FXSPortsInService
  • Gatekeeper Buffer Utilization (percent)
  • Gatekeeper Call Setup Quality (percent)
  • Gatekeeper CPU Utilization (percent) (avg last 5 mn)
  • Gatekeeper ICMP Inbound Errors (percent)
  • Gatekeeper ICMP Outbound Errors (percent)
  • Gatekeeper Packet Errors (Nb)
  • Gatekeeper Total Number of Admission Rejects (Nb)
  • Gatekeeper Total Number of Admission Requests (Nb)
  • Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)
  • Gatekeeper Total Number of Location Rejects (Nb)
  • Gatekeeper Total Number of Location Requests (Nb)
  • Gatekeeper Total Number of Registered EndPoints (Nb)
  • Gatekeeper Total Packets (Nb)
  • GatewayCallsActive
  • H323CallsActive
  • H323CallsInProgress
  • HuntlistCallsActive
  • HuntlistCallsInProgress
  • ICR
  • ICRmx
  • Inbound Loss (percent)
  • Incoming
  • Interface Availability (percent)
  • Interface Availability (percent)
  • Interface Availability (percent)
  • Interface Bandwidth Utilization In (percent)
  • Interface Bandwidth Utilization In (percent)
  • Interface Bandwidth Utilization Out (percent)
  • Interface Bandwidth Utilization Out (percent)
  • Interface Packet Loss (percent)
  • Interface Packet Loss (percent)
  • Interface Throughput In (kbps)
  • Interface Throughput In (kbps)
  • Interface Throughput Out (kbps)
  • Interface Throughput Out (kbps)
  • Internal
  • International
  • IntersiteIPCall
  • IntersiteLegacyPBXCall
  • IntrasiteIPCall
  • IntrasiteLegacyPBXCall
  • isCallee
  • isCaller
  • Jitter
  • Latency
  • Local
  • LongDistance
  • MLQKav
  • MLQK
  • MLQKmn
  • MOHMulticastResourceActive
  • MOHMulticastResourceAvailable
  • MOHTotalMulticastResources
  • MOHTotalUnicastResources
  • MOHUnicastResourceActive
  • MOHUnicastResourceAvailable
  • MOS
  • NbPacketsLost
  • NbPacketsReceived
  • NbPacketsSent
  • OffNet
  • OnNet
  • Outbound Loss (percent)
  • Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco
  • Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
  • Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco
  • Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
  • Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco
  • PSTN Gateway Active DS0 Channels (Nb) (Gauge)
  • PSTN Gateway Active DS0 Channels (Nb) (Gauge)
  • PSTN Gateway Active DS0 Channels (Nb)
  • PSTN Gateway Call Setup Quality (percent) (Successful / Total)
  • PSTN Gateway Call Setup Quality (percent) (successful / Total)
  • PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful)
  • PSTN Gateway DS1 Active DS0 Channels (Nb)
  • PSTN Gateway ICMP Inbound Errors (percent)
  • PSTN Gateway ICMP Outbound Errors (percent)
  • PSTN Gateway Network Errors (percent)
  • PSTN Gateway Packet Discards
  • PSTN Gateway Total Active DS0 Channels (Nb) (Gauge)
  • PSTN Gateway Total Call Signaling Errors (Nb)
  • PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s)
  • PSTN Gateway Total Number Calls Rejected (Nb)
  • PSTN Gateway Total Number of Calls (Nb)
  • PSTN Gateway Total Number of Calls (sum of all DS0s)
  • PSTN Gateway Total Number of Calls per mn (Calls/mn)
  • PSTN Gateway Total Number of Calls per mn (Calls/mn)
  • PSTN Gateway Total Number of Calls
  • PSTN Gateway Total Number of Successful Calls (Nb)
  • PSTN Gateway Total Number of Successful Calls (Nb)
  • PSTN Gateway Total Number of Successful Calls (Nb)
  • PSTN Gateway Total Number of Unsuccessful Calls (Nb)
  • PSTN Gateway Total Packets per Second
  • SCS
  • ShortCall
  • SIPCallsActive
  • SIPCallsInProgress
  • SNMP Availability (percent) (avg last hour)
  • SNMP Availability (percent) (avg last hour)
  • SNMP Availability (percent) (avg last hour)
  • SNMP Availability (percent) (avg last hour)
  • SNMP Response Time (ms) (avg last hour)
  • SNMP Response Time (ms) (avg last hour)
  • SNMP Response Time (ms) (avg last hour)
  • SNMP Unavailable (percent) (avg last hour)
  • SuccessfulCall
  • T1ChannelsActive
  • T1SpansInService
  • TollbypassCallDuration
  • TollBypassCall
  • Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
  • Total Number of Outgoing External Calls (Nb)
  • Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco
  • UnsuccessfulCall
  • VoicemailCallDuration
  • VoiceMailCall
  • VoicemailPackets
• Chapter 8: Discovery Formulas
  • Overview
  • Netcool/Proviso Discovery Formula Tree
  • Discovery Formula Structure
    • The Results Line
  • CCM_Gateway_Device
  • CCM_Media_Device
  • CCM_Server_Device
  • CCM_Server_FileSystem
  • CCM_Server_Interface
  • CCM_Server_Process
  • CCM_Server_SqlDatabase
  • Gatekeeper_Device
  • PSTN_Gateway_Device
  • PSTN_Gateway_DSP_Card
• Appendix A: Configuration
  • Overview
  • Before You Begin
  • Configure the Technology Pack
  • Other Tasks and Considerations
    • Verifying Resources
• Appendix B: UBA Parameters Reference (443, Topology Editor)
  • UBA Parameters Reference
• Appendix C: Template File Reference
  • Pack-Specific UBA Parameters
    • Additional Information on UBA Parameter Values
• Additional Copyright Information