Interquartz IQ560E - Manual (Page 15)

15
TRAINING MODE
Allows a supervisor to monitor a trainee during a call.
1. During a trainee’s call the supervisor may lift the HANDSET (HEADSET indicator will
turn off)
2. Quickly press the HEADSET key and the HEADSET indicator will illuminate again
3. The trainee may continue the conversation with the supervisor only listening to its
progress.
SUPERVISOR MODE
Allows a supervisor to “take over” a call between a trainee and another party.
1. During a call, the supervisor may lift the HANDSET to continue a normal conversation
with the other party while the trainee listens to its progress through the HEADSET
2. To return the call to the trainee, press the HEADSET key and replace the HANDSET
in the cradle.
SILENT RINGING FEATURE
Designed for Call Centers or any application where call-related noise is to be kept to a
minimum, this feature allows incoming calls to ring silently; the operator is aware of the
incoming call, but the telephone does not add to the room noise even when ringing.
To use the telephone in Silent Ringing mode:
1. Set the RINGER VOLUME SWITCH to the OFF position (signified by the square
symbol without a bell symbol inside it
2. Put your headset on and wait for the next incoming call
3. When a call arrives, the RINGER / MESSAGE WAITING INDICATOR will flash and
the operator will hear the ringing tone at a low level in the headset
4. Press the HEADSET key to answer the call.
IQ560E MANUAL ON-LINE VERSION_070518.p65 2007/5/18, ¤W¤И 09:56 15