Troubleshooting, 7 troubleshooting – ICI - Innovative Creations, Inc. AX User Manual
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TROUBLESHOOTING
15
7 TROUBLESHOOTING
 
 
FAULT
PROBABLE CAUSE
SUGGESTED REMEDY
Maximum pressure exceeded, as set on 
the valve. Must be equal to the boiler 
design pressure. 
Adjust the safety pressure switches 
and / or limit switches. 
Safety valve/s opening
Loss of the adjustment of the safety valve Check and then adjust the valve using
a reference gauge
Dirt on the valve seat
Clean the seat by opening the valve 
manually a few times 
Small leaks from the safety 
valve/s 
Marks on the valve seat
Dismantle the valve and regrind the 
valve seat with very fine abrasive. 
Check the motor current 
Pump overload relay has acted
Check the relay setting
Pump stopped
Pump shaft seized
Maintenance to the pump
Pressure limit switch set too high
Adjust the pressure limit switch
Pressure limit switch faulty
Replace the pressure limit switch
Pressure safety switch operates
Pressure switch pipe coil blocked
Clean or replace the pipe coil
Water level detection interrupted
Steel probe encrusted 
Connection cable interrupted 
Safety level relay faulty
Temporary replacement of the safety 
electronic relay with one of the two 
relays in the panel. 
If the problem disappears, replace the 
faulty relay. 
Safety level 1 or 2 operates
No water feed
See faults "feed water"
Pump seized
See faults "Pump stopped"
Pump suction filter blocked
Clean the filter
Level control faulty
Temporary replacement of the 
electronic control relay with one of 
those present in the panel. 
If the problem disappears, replace the 
faulty relay. 
Level probes short circuited
Dismantle the control probes for 
inspection of the ceramic insulation 
Suction head (difference in height 
between supply tank and pump) 
insufficient in relation to the water 
temperature 
Clean the pump suction filter 
Pump cavitation
Reduce the head loss in the pipe 
between collector tank and the pump 
by increasing the pipe section 
Feed water insufficient
Pump rotation direction
Invert two phases (three-phase pump)
Erroneous electrical connection to the 
panel 
Consult the wiring diagram
Safety level relays faulty
See “Intervention safety level 1 or 2” 
Check the adjustment of the pressure 
switches 
Burner always ON 
 
Control and/or safety pressure switches 
inactive 
Check the pressure switch connections 
to the control panel 
Problems with the burner
See the specific burner Manual
Burner fuses interrupted
Replace the fuses
No consent to the burner from the control 
pressure switch 
Replace the control pressure switch
No consent to the burner from the safety 
level relay 
See “Intervention safety level 1 or 2”
Burner always OFF
Erroneous connection to the control panel Consult the wiring diagram