Iomega G3 - Manual (Page 28)

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One-on-One Iomega Technical Support
If you don’t have access to the Internet or a FAX machine and you have a problem you just can’t
resolve using our automated voice technical support system or the troubleshooting information in
the manual, you can call One-on-One technical support for help.
Before calling Iomega for technical support, turn on your computer and call from a phone at or
near your computer. You may be asked to type commands at the keyboard or relay information
about the system.
If your Buz card or Buz Box is under warranty, One-on-One technical support is provided free of
charge (i) during the warranty period for a consecutive 30-day period beginning with the first
call, and (ii) for those calls during the warranty period in which your product is determined to be
defective. Other calls are charged at the rate of $14.99 per incident. You can call 1-888-4-
IOMEGA*, toll-free, to charge the support cost to your credit card (VISA, MasterCard,
American Express, or Discover), or you can call 1-900-988-4634** to put the support cost on
your phone bill. Your credit card will not be charged if your Buz card or Buz Box are still under
warranty and (i) if your call is made within thirty days from your first call for technical support,
or (ii) if your product is determined to be defective. Technical support fees are subject to change
without notice.
Iomega's highly trained technical support associates are ready to take your call Monday through
Friday from 6 a.m. to 9 p.m. and Saturday from 7 a.m. to 2 p.m. (Mountain Time). Technical
support hours are subject to change.
*1-888-4-IOMEGA is available in the U.S. and Canada.
**1-900-988-4634 is a toll call of $14.99. This number is available only in the U.S.
Product Return or Repair
For information on returning your Buz card, Buz Box, or other Iomega product for warranty
service (or repair after the warranty period), please call the Iomega Customer Satisfaction Hotline
at 1-888-4-IOMEGA. Because many returns are found to be due to a technical problem rather
than a defective product, you may want to check with Iomega Technical Support before
returning your product - our trained support personnel can often resolve the problem over the
phone. If you choose to contact Technical Support, you will not be charged the standard support
fee for the call if your Iomega product is still under warranty and is determined to be defective.