IBM TIVOLI SC23-8765-00 - Manual (Page 9)

IBM Support
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By telephone: For the telephone number to call in your country, go to the
Contacts page of the Software Support Handbook:
techsupport.services.ibm.com/guides/contacts.html .
If the problem you submit is for a software defect or for missing or inaccurate
documentation, IBM Support creates an Authorized Program Analysis Report
(APAR). The APAR describes the problem in detail. Whenever possible, IBM
Support provides a workaround that you can implement until the APAR is
resolved and a fix is delivered. IBM publishes resolved APARs on the IBM
Support web site daily, so that other users who experience the same problem can
benefit from the same resolution.