IBM BladeCenter 8677 - Manual (Page 90)

IBM will ship CRU parts to you for your replacement. If IBM instructs you to
return the replaced CRU, you are responsible for returning it to IBM in
accordance with IBM’s instructions. If you do not return the defective CRU, if
IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM
may charge you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the IBM Machine. The area must be clean, well
lit and suitable for the purpose. For some Machines, certain repairs may
require sending the Machine to an IBM service center.
3. Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a
designated service center. A courier will pick up your Machine and deliver it to
the designated service center. Following its repair or exchange, IBM will arrange
the return delivery of the Machine to your location. You are responsible for its
installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM designates.
After IBM has repaired or exchanged the Machine, IBM will make it available for
your collection or, for Mail-in Service, IBM will return it to you at IBM’s expense,
unless IBM specifies otherwise. You are responsible for the subsequent
installation and verification of the Machine.
* This type of service is called ThinkPad ® EasyServ or EasyServ in some countries.
The IBM Machine Warranty World Wide Web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide
overview of IBM Limited Warranty for Machines, a Glossary of IBM definitions,
Frequently Asked Questions (FAQs) and Support by Product (Machine) with links to
Product Support pages. The IBM Statement of Limited Warranty is also
available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see the
telephone numbers below.
EU Country Telephone List
Phone numbers are subject to change without notice.
Austria -- 43-1-24592-5901 Italy -- 39-02-482-9202
Belgium -- 02-718-4339 Luxembourg -- 352-360385-1
Denmark -- 4520-8200 Netherlands -- 020-514-5770
Finland -- 358-9-4591 Portugal -- 351-21-7915-147
France -- 0238-557-450 Spain -- 34-91-662-4916
Germany -- 07032-15-4920 Sweden -- 46-8-477-4420
Greece -- 30-210-688-1220 United Kingdom -- 01475-555-055
Ireland -- 353-1-815-4000
76 BladeCenter Type 8677: Installation and User’s Guide