John Deere OMGX20927 - Manual (Page 28)

John Deere Quality Statement - 24
JOHN DEERE QUALITY STATEMENT
John Deere Q uality Statement John Deere Quality
John Deere equipment is more than just a purchase, it’s an investment in quality. That quality goes beyond our equipment
to your John Deere dealer’s parts and service support. This support is needed to keep you a satisfied customer.
That’s why John Deere has initiated a process to handle your questions or problems, should they arise. The following three
steps will help guide you through the process.
Step 1
Step 2
Step 3
Refer to your operator’s manual
A. It has many illustrations and detailed information on the
safe and proper operation of your equipment. C. It gives ordering information for parts catalogs, service
and technical manuals.
B. It gives troubleshooting procedures, and specification
information. D. If your questions are not answered in the operator’s
manual, then go to Step 2.
Contact your dealer (Call 1-800-537-8233 to locate your nearest John Deere dealer)
A. Your John Deere dealer has the responsibility, authority,
and ability to answer questions, resolve problems, and fulfill
your parts and service needs. C. If the parts and service people are unable to resolve your
problem, see the dealership manager or owner.
B. First, discuss your questions or problems with your
dealer’s trained parts and service staff. D. If your questions or problems are not resolved by the
dealer, then go to Step 3.
Call the John Deere Customer Communications Center
A. Your John Deere dealer is the most efficient source in addressing any concern, but if you are not able to resolve your
problem after checking your operator’s manual and contacting your dealer, call the Customer Communications Center.
B. For prompt, effective service, please have the following ready before you call:
The name of the dealer with whom you’ve been working.
Your equipment model number.
Number of hours on machine (if applicable).
Your 13-digit serial number which you recorded on the
inside front cover of this manual.
If the problem is with an attachment, your attachment
identification number.
C. Then call 1-800-537-8233 and our advisor will work with your dealer to investigate your concern.