Sony UP-D897 - Manual (Page 19)

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Troubleshooting
19
Medical Specifications
Protection against electric shock:
Class I
Protection against harmful ingress of
water:
Ordinary
Degree of safety in the presence of
flammable anesthetics or oxygen:
Not suitable for use in the presence
of flammable anesthetics or oxygen
Mode of operation:
Continuous
The design and these specifications are subject to
change without prior notification.
Troubleshooting
Before you call for service, please check the problems
and solutions described below. If you cannot solve the
problem, contact the nearest authorized dealer.
Symptom Causes/remedies
First few prints
spotted with small
dots. New paper roll just installed?
tIf a new roll of paper has just been
loaded, paper dust may cause white
spots in printed images. Press the
FEED button and hold it down to
feed about 15~20 cm (6~8 in.) and
then release. (page 8)
Print job does not
start. • Paper does not feed.
tPower switched on?
tUnit connected correctly?
tPaper roll loosen?
• Alarm sounds.
tPaper loaded correctly? (page 8)
• Paper feeds but printing does not
start.
tPrinter paper loaded with the
wrong side up? (page 8)
Paper Jams • Jammed paper visible?
tPress the OPEN button to open
the paper door, remove the
printout or the paper roll, and
then gently pull the jammed
paper out of the unit.
• Condensation collected in unit?
tIf the unit has just been brought
into a warm room from a cold
location, condensation may have
formed inside the unit. Switch
the unit off and let it set for 1 - 2
hours (until it warms to room
temperature), then try printing
again.
Printouts dirty. Thermal head dirty?
tUse the head cleaning sheet
provided with the unit to clean the
thermal head. (page 17)
The unit stops printing
while printing almost
black images
continuously and the
message “COOL” is
displayed on the LCD. When printing almost black images
continuously, the thermal head
protection circuit may shut down the
unit to prevent the thermal head from
overheating.
tWait for the message to disappear.
Paper is not fed
smoothly. Platen roller dirty?
tClean the platen roller. (page 17)