Sony VAIO Viao PictureBook Computer - Manual (Page 134)

VAIO® Computer User Guide
134
Troubleshooting the Modem
My modem does not work.
❑ Check that the telephone cable is plugged into the line jack. See “Connecting
a Telephone Cable” for details.
❑ Check that the telephone cable is working. You can check the line by
plugging in an ordinary telephone and listening for a dial tone.
❑ Check that the telephone number the program is dialing is correct.
❑ Check that the software you are using is compatible with the computer’s
modem. (All preinstalled Sony programs are compatible.)
❑ Reinstall the modem driver. See “Using Your Recovery CDs” for more
information.
My modem connection is slow.
Your computer is equipped with a V.90/K56flex-compatible modem. Many
factors may influence modem connection speed, including telephone line noise
or compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other PC-based
modems, fax machines, or your Internet Service Provider, check the following:
❑ Have your telephone company check that your telephone cable is free from
any line noise.
❑ If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑ If you are having a problem connecting with your Internet Service Provider,
check that the ISP is not experiencing technical problems.
❑ If you have a second telephone cable available, try connecting the modem to
that line.