Siemens Plant Central Clock TC100 - Manual (Page 65)

Configuration Tool
7-6  © Siemens AG 2010 All Rights Reserved
SICLOCK ® TC100 Operating Instructions
7.5 Troubleshooting
Frequent questions about the SICLOCK TC100 Configuration Tool and solutions
to problems are listed below.
Table 7-5 Solutions to problems with the Configuration Tool
Question / problem Cause / remedy
Authorization not possible in offline mode
The data do not include any authorization parameters. An online authorization
has to be made.
See Authorization (Chapter 7.2.2).
No connection can be established to the device
• Check whether the IP address has been set correctly in the Configuration
Tool.
• Check whether there is a network connection
• Check whether the TCP:2155 port is enabled for the connection or is already
being used for another application.
See also Connect / disconnect online connection (Chapter 7.2.1).
An event cannot be acknowledged
It is a persistent indication that is queued in the device.
See also General functions (Chapter 7.2).
No interaction with the device in online mode (hourglass)
The connection to the device has been terminated and has to be re-established.
See also Connect / disconnect online connection (Chapter 7.2.1).
Parameter cannot be edited
• The parameter is a display parameter
See Parameters (Chapter 7.3)
• The current authorization level is too low
See Authorization (Chapter 7.2.2)
• The parameter has no value.
In this case, the parameter has to be read from the device again.
Parameters and archives are displayed in a different language to that of the operator interface
The language set in the Configuration Tool is not available in the device.
See Menus (Chapter 7.1)
Parameters are not written by upload
These are operationally critical parameters , that are explicitly excluded from
an upload.
Such parameters have to be written individually.
See Parameters (Chapter 7.3) and Reading / writing parameters, setting to
factory defaults (Chapter 7.3.4)