SMC Networks 802.11g - Manual (Page 24)

20
User Guide
Troubleshooting
Troubleshooting Chart
Problem Possible Cause Solution
Nothing appears on
the display when the
SMCWAA-G
is switched on.
Power unavailable.
Check that the SMCWAA-G power cable is properly
connected and that the power is switched on.
SMCWAA-G is not known to the network.
Check that the MAC address for the SMCWAA-G has
been entered correctly in the wireless network’s MAC
Access Control. Turn off the SMCWAA-G and turn it on
again.
Internet unavailable.
Check that the Internet access point has an active
connection to the Internet.
Wireless network incorrectly configured.
Open the SMCWAA-G PC Utility and select the
SMCWAA-G that has the problem. Click the Profiles
button and check that the active profile is correctly
configured for your network. Turn on the SMCWAA-G and
ensure that the correct profile has been selected under
Network Profiles.
Cannot connect to an
Internet Radio station
after pressing “Play”
and an error is
displayed/
The SMCWAA-G does
not react to remote
control commands and
hangs in the UPnP
Menu structure.
You are connected to a station that is running,
but it is not currently broadcasting any music.
Try again later or choose another station.
The buffer is full
(everything else seems normal). Wait a few seconds until the buffer clears. If the problem
persists, turn off the SMCWAA-G and turn it on again.
Station is not up.
Try looking up the station’s Web site to see if there are any
changes. Try a different Internet Radio station.
There is a VPN (Virtual Private Network)
running on your PC.
Disable the VPN while running the SMCWAA-G for
troubleshooting purposes.
Warning: this may adversely affect other programs and
data - proceed with caution.
The Internet Access Point and the PC are not
on the same subnet. The Internet access point and the PC must be on the
same subnet.
The Internet Access Point has a MAC filter
enabled. Add the MAC address of the SMCWAA-G to the exception
list.
Your PC is running a third party software
firewall that is preventing access to Internet
Radio.
Traffic to/from the SMCWAA-G must be enabled for the
media server program. Change your firewall settings to
enable multicast messages for the media server program.
If the above solution does not work, disable the firewall for
troubleshooting purposes.
Warning: this may adversely affect other programs and
data - proceed with caution.
Your PC is using the Microsoft built-in firewall.
Traffic to/from the SMCWAA-G must be enabled for the
media server program. Change your firewall settings to
enable multicast messages for the media server program.
(239.255.255.xxx)
If the above solution does not work, disable the firewall for
troubleshooting purposes.
Warning: this may adversely affect other programs and
data - proceed with caution.
Your PC uses a Microsoft packet filter.
Disable the packet filter for troubleshooting purposes.
Warning: this may adversely affect other programs and
data - proceed with caution.
Your PC uses a static IP address and therefore
does not access a DHCP server. Use a different network profile that allows for a fixed IP
address. See Advanced Settings on page 14.
This can be caused by network delays when
sending out UPnP requests. Wait a few seconds and try again. If the problem persists,
turn off the SMCWAA-G and turn it on again.