SMC Networks SMC8014 - Manual (Page 29)

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B.5 | Symptom / Action Troubleshooting
The Gateway can be easily monitored through panel indicators to identify problems. Please
refer to Chapter 2 – Section 2.0 | LED Definitions to confirm you have the correct LED status. If
not, then refer to the symptoms and actions outlined below:
SYMPTOM: Power LED is Off
ACTION:
•
Check connections between the Gateway, the external power supply, and the wall
outlet.
• If the power indicator does not light when the power cord is plugged in, you may have
a problem with the power outlet, power cord, or external power supply.
• If the unit powers off after running for a while, check for loose power connections,
power losses, or surges at the power outlet.
• If you cannot isolate the problem, then the external power supply may be defective. In
this case, contact your cable operator for assistance.
SYMPTOM: Diag LED is On
ACTION:
•
Power Cycle the Gateway. Unplug the Gateway – wait 5 seconds – plug it back into
power.
• If the Diag LED is still on, reset the hardware as outlined in Chapter 2 and power cycle
the Gateway again.
• If this does not resolve your problem, contact your cable operator for assistance.
SYMPTOM: Cable LED is Off or Flashing
ACTION:
•
Power Cycle the Gateway. Unplug the Gateway – wait 5 seconds – plug it back into
power.
•
Confirm your cable operator is not having network issues and the network is up and
running.
• If you cannot isolate the problem contact your cable operator for assistance.
SYMPTOM: Cannot connect using the web browser
ACTION:
• Confirm that you are using a Java-supported browser such as Internet Explorer 5.0 or
above, or Netscape Navigator 5.0 or above.
•
Disable any firewall or security software that may be running on your PC.
•
You will also need to verify that the “HTTP Proxy” feature of your web browser is
disabled. Refer to Chapter 5 | Configuring the EZ Connect™ Cable Modem Gateway
for more information.
• Check that you have a valid network connection to the Gateway.
• Check the network cabling between the management station and the Gateway.
SYMPTOM: Forgot or lost the password
ACTION:
•
Contact your cable operator for assistance.
SYMPTOM: Internet users can not access my service/server hosted on a LAN computer
ACTION:
•
Configure a Port Forwarding rule as described in the NAT section of CHAPTER 6.
•
Contact your cable operator for assistance if you do not have this option available in
your login.
SYMPTOM: My VPN, VoIP, multimedia, or other application is not working