General call acceptance – Sony Ericsson Cordless DT590 User Manual

Page 117

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117

MD Evolution – Cordless DT590

More Features on your Extension

General Call Acceptance

The general call acceptance service is usually used by your facility's

attendants who are in charge of processing your system's general

calls - most often the external calls received on your facility's

general phone number, or external calls redirected when the

internal users do not answer or are busy.
Similar to the standby status that is available when you belong to

hunt groups, the general calls acceptance service enables

attendants to control their active or inactive status for processing a

system's general calls, in relation to their vacation periods.
According to the rights assigned to your extension, you may also

have access to the general calls acceptance service. This is

generally the case. When necessary, this allows you to assist the

attendants by answering calls when their lines are congested or

when they are temporarily absent.
When you activate this general calls acceptance service on your

extension, not only will you receive your personal calls, but also

your facility's general calls.
These will be presented to you in the same way as usual, with the

external calling party's information displayed on your screen. (See

section “

Incoming Calls

” on page 37).

You may then process each call just as you would one of your

personal calls.
To activate or deactivate the general calls acceptance service on

your extension, from an idle extension :

67

Dial the prefix "67", assigned to the general calls acceptance

service.

Ь

Ы

Press to confirm

Wait for the Service Acceptance Tone

If your extension was inactive in relation to the general calls

acceptance service, it now becomes active.
The opposite is also true - if your general calls acceptance status

was previously active, it will become inactive. Your extension will

then only receive your personal calls.

Ъ

Щ

Press to end the management of this service.

Your extension returns to idle status.

Note :

Your rights to the general calls acceptance service depend

on your facility's different private and public networks.

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