Sony CD-R/RW - Manual (Page 10)

Technical Support
If you require further support or service please contact your local Sony
technical support professionals.
For Europe (German or English) contact the hotline at:
Tel.: +49 (0) 2389 - 951047 or [email protected]
(Monday – Thursday, 8:00 am – 4:30 pm / Friday, 8:30 am – 2:00 pm)
For DK, N, SW & FIN, please call: Tel. +47 (0) 6281 8666
(Monday – Friday, 8:30 am to 4:00 pm Norwegian time)
Within the UK, please call: Tel. 0870 900 8166
(Monday – Friday, 8:45 am to 5:00 pm)
For France, please call: +33 (0) 155 870 866
(Monday – Friday, 9:00 am to 6:00 pm) or E-Mail: [email protected]
All this information and more may be downloaded from the Internet.
Simply access the following address:
http://www.sony-cp.com
Technical Support 19
Troubleshooting
Should problems occur while installing or operating the drive:
● Please verify the steps of this manual were carefully followed.
● If problem still exists, please confirm the items in ”Checklist“ below.
Checklist
Please verify the following:
● Power cable properly attached to drive, Step 8 on page 13.
When properly connected, the LED lights.
● Both ends of SCSI cable are properly attached, check pin 1 position.
● SCSI ID# of CD-RW is unique to SCSI bus. Compare all other SCSI
devices (internal and external) and see Step 2 – Step 5, pages 8-11.
● Check all other jumpers on rear of drive. We recommend factory
defaults on pages 10 and 11 with a SCSI ID# 6 (if possible).
● Assure SCSI bus is properly terminated or activated at both ends.
For details, please see Step 4, Termination, on page 9.
Should you still have problems operating or installing your CD-RW drive,
please contact our hotline or your local computer dealer.
Additional Installation Cases
■ No free SCSI connector present
If other SCSI devices occupy ever bus connector, either remove a device
before installing CD-RW drive or use a SCSI cable with more connectors.
Please contact a local computer dealer for details.
■ 68 Pin SCSI Cable
If a wide SCSI cable (68 pin) is used, a 50 pin adapter is necessary.
18 Troubleshooting