Kohler Bath Whirlpool with Neckjets K-865 - Manual (Page 11)

Troubleshooting Procedures (cont.)
Troubleshooting the Whirlpool System
Symptoms
Probable Causes Recommended Action
9. Pump will not turn off
when the power button on
user keypad is pressed.
A. Keypad is not working. A. Replace user keypad. Refer to
installer/dealer.
B. Control is not working. B. Replace control. Refer to
installer/dealer.
10. Pump operates but variable
speed feature does not
work.
A. Motor/pump is not
working.
A. Replace motor/pump. Refer to
installer/dealer.
B. Control is not working. B. Replace control. Refer to
installer/dealer.
11. Bath water cools while
pump is operating.
A. Water temperature is above
104°F (40°C).
A. Allow bath water to cool.
B. Heater is turned off on
user keypad.
B. Turn heater on.
C. Wiring from heater to
control is loose,
disconnected, or damaged.
C. Check wiring for proper connections.
Refer to installer/dealer.
D. Heater is not working. D. Replace heater. Refer to
installer/dealer.
E. Control is not working. E. Replace control. Refer to
installer/dealer.
12. Noisy operation. A. Pump banding straps have
not been cut.
A. Cut pump banding straps with tin
snips.
B. Dry or dislodged jet O-ring
(squeal).
B. Remove jet, replace and lubricate
O-ring, and reinstall jet.
13. Remote control (if
equipped) does not work.
A. Batteries improperly
installed or dead.
A. Replace batteries.
B. Antenna on wiring harness
is damaged.
B. Replace wiring harness. Refer to
installer/dealer.
C. Remote control not
programmed correctly.
C. See remote control Homeowners
Guide or Service Manual.
D. Remote control is not
working.
D. Replace remote control.
E. Control is not working. E. Replace control. Refer to
installer/dealer.
14. Keypad does not respond
when neckjet mode is
selected.
A. Keypad is not working. A. Replace user keypad. Refer to
installer/dealer.
15. Pump operates but neckjets
do not turn on. Indicator
bar on user keypad is
flashing.
A. Pillow is not installed. A. Make sure the pillow is properly
attached to the neckjet body.
B. Reed switch does not
work.
B. Check reed switch wiring and replace
if necessary.
C. Wiring harness from
neckjet to control is loose,
disconnected or damaged.
C. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
16. Pump operates but neckjets
do not turn on. Indicator
bar on user keypad is NOT
flashing.
A. Neckjet line is blocked. A. Disconnect neckjet hoses and remove
obstruction.
B. Wiring harness from
neckjet to control is loose,
disconnected or damaged.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
C. Butterfly valve is not
working.
C. Replace butterfly valve. Refer to
installer/dealer.
D. Control is not working. D. Replace control. Refer to
installer/dealer.
Kohler Co. 11 1019451-5-C