Kohler Bath Whirlpool with Neckjets K-865 - Manual (Page 9)

Troubleshooting Procedures
Remove the Jets
NOTE: A special tool is provided with the jets that will allow you to remove them from the whirlpool.
This tool is also supplied with each trim kit.
Position the jet ball nozzle so it is pointing upward.
NOTE: The nozzle must remain pointed up or the tool will slip off.
Insert the removal tool, hooked end up, into the opening of the jet and hook the inside top of the
nozzle.
Grasp the tool firmly and place your thumb against the whirlpool wall. Pull steadily on the tool
until the jet assembly pulls free of the hole. Be careful not to lose the O-ring.
Reinstall the Jets
NOTE: The jet O-ring must be correctly positioned, must be lubricated, and must be in good condition to
permit easy rotation and proper operation of the jet.
Install the O-ring onto the first shoulder of the jet. Lubricate the O-ring with silicone lubricant to
prevent noisy operation of the jet.
Carefully insert the jet into the housing, and lightly push and rotate the jet until it snaps into
position. Do not force the jet.
NOTE: When installed correctly, the jet should turn smoothly both clockwise and counterclockwise.
Troubleshooting Guide
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Troubleshooting the Whirlpool System
Symptoms
Probable Causes Recommended Action
1. User keypad does not
illuminate when power
button is pressed or outer
ring is rotated.
A. No power to control. A. Check wiring and connect power. If
problem persists, refer to
installer/dealer.
Remove the Jets
Insert the tool hook as shown and pull the jet out of the
housing. The jet should be facing up when this is done.
Housing
Reinstall the Jets
Insert the jet into the housing, and lightly
push and rotate until it snaps in position.
Slide the O-ring
onto the first
shoulder of the jet.
Inspect and
lubricate the O-ring.
Kohler Co. 9 1019451-5-C