Lucent Technologies MERLIN LEGEND 5 - Manual (Page 330)

MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Learning More
Page 7-18 System Guides Information Finder
7
Table 7–3. Continued
To learn about. . . Check this guide. . .
Group Features and Buttons (continued)
Changing the delay before a call coming to a
member of a coverage group is covered System Programming, Chapter 3
Assigning lines or pools to calling groups System Programming, Chapter 3
Changing the calling group Extension Status
feature System Programming, Chapter 3
Setting up or changing the following calling
group features or settings:
Set up call distribution (hunt type)
Assign delay announcement extension(s).
Assign extension to cover calls for group.
Specify when a group has too many
waiting calls.
Specify when the group supervisor and/or
members are notified that too many calls
are waiting or that callers have waited too
long.
Assign an external alert to warn
supervisor and/or members when too
many calls are waiting.
System Programming, Chapter 3
Feature Reference. See “Group Calling.”
Operators
Setting up operator positions System Programming, Chapter 3
Changing the hold timer when operators are
accidentally disconnecting people on hold System Programming, Chapter 3
Programming Barge-In for an operator System Programming, Chapter 5
Programming headset operation for an
extension System Programming, Chapter 5
Feature Reference. See “Headset Options”
and “Auto Answer All.”
Allowing DLC operators to put people on
hold automatically System Programming, Chapter 3
Changing DSS buttons when you renumber
the system. System Programming, Chapter 4
Allowing QCC operators to put a current call
on hold automatically when they press a Call
button System Programming, Chapter 3
Allowing QCC operators to release a current
call automatically when they press another
Call button System Programming, Chapter 3
Continued on next page