Lucent Technologies MERLIN LEGEND 5 User Manual
Page 331
MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Learning More
Page 7-19
System Guides Information Finder
7
Table 7–3.
Continued
To learn about. . .
Check this guide. . .
Operators (continued)
Allowing QCC operators to make
voice-announced calls
System Programming, Chapter 3
Feature Reference. See “Queued Call
Console.”
Changing the trunks assigned to ring at a
QCC
System Programming, Chapter 3
Feature Reference. See “Queued Call
Console.”
Changing the types of calls assigned to ring
at a QCC
System Programming, Chapter 3
Feature Reference. See “Queued Call
Console.”
Changing the priority that different types of
calls receive in the QCC queue
System Programming, Chapter 3
Feature Reference. See “Queued Call
Console.”
Allowing a call that has been waiting too long
in the QCC queue to get higher priority
System Programming, Chapter 3
Feature Reference. See “Queued Call
Console.”
Specifying whether QCCs are alerted when
there are too many calls waiting for their
attention or callers have waited too long
System Programming, Chapter 3
Specifying when QCCs are alerted that there
are too many calls waiting for their attention
System Programming, Chapter 3
Feature Reference. See “Queued Call
Console.”
Specifying the backup calling group for
QCCs
System Programming, Chapter 3
Feature Reference. See “Queued Call
Console.”
Specifying whether calls on hold return to
QCC queue after operator hold timer has
expired twice
System Programming, Chapter 3
Specifying the number of times a call,
directed by a QCC, must ring at an
unanswered extension before it returns to
the QCC queue or message center
System Programming, Chapter 3
Feature Reference. See “Queued Call
Console.”
Allowing QCCs to finish call direction
automatically
System Programming, Chapter 3
Assigning a QCC to act as a message center
for directed, unanswered calls, group
coverage calls, or DID remote access calls
to unassigned extensions
System Programming, Chapter 3
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