Appendix b. problem solving, Appendix, Problem – Lenovo ThinkCentre 41N5626 User Manual
Page 35: Solving
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Appendix
B.
Problem
solving
Computer
problems
can
be
caused
by
hardware,
software,
or
human
error.
Using
the
information
in
this
section,
you
might
be
able
to
solve
problems
yourself
or
gather
helpful
information
to
pass
on
to
a
service
technician.
You
might
also
need
to
refer
to
your
computer,
operating
system,
or
sound-adapter
documentation.
Review
the
following
list
for
any
problem
descriptions
that
might
fit
your
situation.
v
Your
computer
or
drive
does
not
operate
correctly,
or
the
busy
indicator
light
does
not
turn
on.
Take
the
following
actions:
1.
Check
that
the
disc
is
label
side
up
in
the
drive.
2.
Check
that
all
devices
are
properly
connected
to
the
computer
and
to
an
electrical
outlet.
3.
Turn
off
the
computer,
unplug
the
cables
for
your
computer
and
all
attached
devices,
and
remove
the
computer
cover.
4.
Check
that
all
power
and
SATA
cables
are
securely
attached.
Disconnect
the
SATA
cable
and
check
it
for
bent
or
misaligned
pins.
If
you
do
not
find
any,
reconnect
the
cable.
5.
Replace
the
computer
cover,
and
reattach
all
cables
and
power
cords.
Turn
on
the
computer,
restart
the
operating
system,
and
press
the
Open/Close
button.
If
the
tray
fails
to
open
and
the
busy
indicator
does
not
light,
turn
off
the
computer
and
try
using
another
15-pin
dc
power
cable.
v
You
cannot
access
the
drive,
or
the
DVD-RAM
(CD-ROM)
icon
is
not
displayed.
When
the
drive
is
properly
installed
a
DVD-RAM
or
CD-ROM
icon
is
displayed
in
the
My
Computer
window.
Double-click
My
Computer.
If
a
CD-ROM
icon
is
not
present
in
the
window
that
opens,
verify
that
the
drive
has
been
properly
installed.
Restart
your
computer.
If
a
drive
icon
is
still
not
found,
continue
with
the
following
steps:
1.
Click
Start
.
2.
Select
Settings
.
3.
Select
Control
Panel
.
4.
Click
System
.
5.
Click
the
Device
Manager
tab.
6.
Double-click
View
Devices
by
Type
.
7.
Select
IDE
ATA/ATAPI
Controllers
from
the
list
displayed
in
the
Device
Manager
window.
Verify
that
there
are
no
conflicts
with
the
controller.
The
device
status
indicates
whether
the
controller
is
working
properly.
8.
Select
DVD/CD-ROM
from
the
list
that
is
displayed
in
the
Device
Manager
window.
Verify
that
a
CD-ROM
device
is
present
in
the
list
and
that
no
conflicts
exist.
The
device
status
indicates
whether
the
device
is
working
properly.
9.
Click
OK
.
10.
Close
all
windows
and
restart
the
computer.
If
the
device
icon
is
still
not
present,
check
cable
connections
and
resolve
any
conflicts
that
might
exist.
v
The
drive
is
not
recognized
by
the
operating
system,
or
the
drive
performs
erratically.
Some
computers
have
Compatible
and
High
Performance
modes
for
mass
storage
devices.
Normally,
the
drive
functions
better
under
the
High
Performance
mode.
However,
if
your
drive
is
not
functioning
properly
in
that
mode,
you
might
need
to
use
the
Compatible
mode.
Use
the
following
procedure
to
check
the
configuration-setup
information
for
your
computer.
1.
Access
your
configuration
utility
program.
2.
Select
Devices
.
3.
Scroll
down
to
the
Mass
Storage
Devices
section.
©
Lenovo
2006.
Portions
©
IBM
Corp.
2005.
B-1