Lenovo 3000 User Manual
Page 30
What
Your
Service
Provider
Will
Do
to
Correct
Problems
When
you
contact
a
Service
Provider,
you
must
follow
the
problem
determination
and
resolution
procedures
specified.
Your
Service
Provider
will
attempt
to
diagnose
and
resolve
your
problem
over
the
telephone
or
through
remote
assistance.
Your
Service
Provider
may
direct
you
to
download
and
install
designated
software
updates.
Some
problems
can
be
resolved
with
a
replacement
part
that
you
install
yourself
(such
as
keyboard,
mouse,
speaker,
memory,
hard
disk
drive,
or
port
replicator),
called
a
″Customer
Replaceable
Unit
″
or
″CRU.″
If
so,
your
Service
Provider
will
ship
the
CRU
to
you
for
you
to
install.
If
your
problem
cannot
be
resolved
over
the
telephone
or
remotely,
through
your
application
of
software
updates,
or
with
a
CRU,
your
Service
Provider
will
arrange
for
service
under
the
type
of
warranty
service
designated
for
the
product
under
the
section
titled
If
your
Service
Provider
determines
that
it
is
unable
to
repair
your
product,
your
Service
Provider
will
replace
it
with
one
that
is
at
least
functionally
equivalent.
If
your
Service
Provider
determines
that
it
is
unable
to
either
repair
or
replace
your
product,
your
sole
remedy
is
to
return
the
product
to
your
place
of
purchase
or
to
Lenovo
and
your
purchase
price
will
be
refunded.
Exchange
of
a
Product
or
Part
When
the
warranty
service
involves
the
exchange
of
a
product
or
part,
the
item
your
Service
Provider
replaces
becomes
Lenovo’s
property
and
the
replacement
becomes
yours.
All
removed
items
must
be
genuine
and
unaltered.
The
replacement
may
not
be
new,
but
will
be
in
good
working
order
and
at
least
functionally
equivalent
to
the
item
replaced.
The
replacement
assumes
the
warranty
status
of
the
replaced
item.
Before
your
Service
Provider
exchanges
a
product
or
part,
you
agree
to:
1.
remove
all
features,
parts,
options,
alterations,
and
attachments
not
under
warranty
service;
2.
ensure
that
the
product
is
free
of
any
legal
obligations
or
restrictions
that
prevent
its
exchange;
and
3.
obtain
authorization
from
the
owner
to
have
your
Service
Provider
service
a
product
that
you
do
not
own.
Your
Additional
Responsibilities
Where
applicable,
before
service
is
provided,
you
agree
to:
1.
follow
the
service
request
procedures
that
your
Service
Provider
specifies;
20
Lenovo
3000
Safety
and
Warranty
Guide