Polycom TransTalk 9000-Series - Manual (Page 189)

Caller ID Log All Calls (#319)—Release 2.0 or Later
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Caller ID Log All Calls
(#319)—Release 2.0 or Later
Description
This feature is available on 24-character PARTNER 18D and 34D display
phones. It is not available for the MLS, MLC, MDW or Tip/Ring phones.
This programming procedure allows the system administrator to program a
maximum of one extension to log
all answered Caller ID calls and all unanswered
Caller ID calls received at any extension on specific lines. The system
administrator must use the Caller ID Call Log Line Association (#318)
programming procedure to associate lines with the extension that will log all calls,
then use the Caller ID Log All Calls (#319) feature to allow the extension to log
all Caller ID calls on the associated lines. Once the features are activated for an
extension, when the user activates the Caller ID Call Logging and Dialing (F23),
all caller ID calls that are answered or answered by any extension on the
associated lines are logged. A telephone symbol (a vertical handset) appears in
the Call Status Display to indicate that the call being viewed has been answered.
The Caller ID Log All Calls feature is useful when a centralized user needs
information for all calls received in the system. For example, a supervisor could
use the log for quality assurance by contacting callers and inquiring about the
customer’s satisfaction with the results of the call.
Related Features
■ You must use the Caller ID Call Log Line Association (#318)
programming procedure to associate lines with the extension that will log
all calls, then use the Caller ID Log All Calls (#319) feature to allow the
extension to log all Caller ID calls on the associated lines.
■ Transfer Return calls that are answered at the return extension are not
logged even if Caller ID Log All Calls is set to active.
Considerations
■ A maximum of one extension can use the Caller ID Log All Calls feature.
■ To log Caller ID information, you must subscribe to a Caller ID service (if it
is available) on a per-line basis from your local telephone company and
connect Caller ID lines to the appropriate system modules.
■
You cannot use Caller ID Logging and Dialing (F23) if Station Lock
(F21) or Caller ID Inspect (F17) is active.
■
To view the Caller ID Call Log, a Caller ID Call Logging and Dialing
button must be programmed on a button with lights on a system display
phone. (This feature will not work if it is programmed on a button without
lights.)