Polycom TransTalk 9000-Series - Manual (Page 412)

Problems with System Phones
6-5
Possible Cause 4: Phone is faulty.
What to do: Unplug the cord from the base of the problem phone. Then plug the
cord into a phone that you know rings properly.
■
If the replacement phone rings properly, the problem phone is defective.
Call the hotline (see page 6-1) to arrange for a replacement.
■
If the replacement phone does not ring properly, call the hotline
(see page 6-1).
System Phone Does Not Work
Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system
phone.
What to do: Plug the modular telephone cord into the correct jack—see PARTNER
Advanced Communications System Installation guide for instructions.
■ If the phone works properly, the problem is solved.
■ If the problem remains, go to Possible Cause 2.
Possible Cause 2: Phone needs to be reset.
What to do: Unplug the cord from the base of the problem phone. With the
handset hung up, plug the cord in again.
■ If the phone works properly, the problem is solved.
■
If the problem remains, go to Possible Cause 3.
Possible Cause 3: The telephone is defective.
What to do: Unplug the cord from the base of the problem phone. Then plug the
cord into a phone that you know works.
■
If the replacement phone works, the problem phone is faulty. Call the
hotline (see page 6-1) to arrange for a replacement.
■
If the replacement phone does not work, go to Possible Cause 4.
Possible Cause 4: The telephone cord is defective.
What to do: Unplug the cord from the base of the phone and the wall jack.
Replace the cord with a cord that you know works.
■
If the phone works, the cord is faulty. Call the hotline (see page 6-1) to
arrange for a replacement.
■
If the phone does not work and it is part of a combination extension, see
‘‘Problems with Combination Extensions’’ on page 6-15, Possible Cause 3.
■ If the phone does not work and it is not part of a combination extension, call
the hotline (see page 6-1).